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- General Info
- Westrock Pool and Spa is proud to be serving its customers for over 45 years as a family-owned and operated business in Nanuet, New York. Since 1967 Westrock has served Orange, Rockland, Westchester, Putnam and Bergen counties with our top-notch professionally accredited staff of designers, sales and technical personnel, installers and craftsmen. We specialize in above ground and inground vinyl and gunite pools as well as world-class hot tubs and spas with brands such as Coast and Bahama Spas. Westrock is also a pool and spa services company 365 days a year. We look forward to helping you create your backyard dreams during this 2014 season. Come see us today!
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Phone: (845) 623-3844
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Reviews
02/23/2018
Provided by DexKnowsThe excellent swim spa you built in my backyard has been a blessing. I use it at night and the kids enjoy it during the day. It has really helped my arthritic pain. Thank you for the great job!
11/08/2017
Provided by DexKnowsAfter Westrock Pools added a fountain and a hot tub, my pool is not just a pool anymore! My backyard looks more like a resort. Thank you for the beautiful work you have done!
09/26/2017
Provided by DexKnowsWe bought the automatic pool cover from Westrock Pools. We just have to press a button and the pool is protected in under a minute!
09/26/2017
Provided by DexKnowsThe quality and value of the pool cover I bought from Westrock Pools is amazing. I would recommend it highly, and I will definitely call them again
05/04/2017
A big thank you to Westrock Pools for installing the best above ground pool in our backyard. My kids just love it. We appreciate you guys for making it child-friendly and safe. We are having so much fun every day.
PLEASE,take my advise and don't sign a pool contract with this company .If you sign with them you deserve everything you get. first they will be all happy and go lucky with you but as soon as you sign this is what's going to happen,you will never here from your sales person again,what they tell you is in the contract will not be there,they will take a large down payment so that when you cancel they will keep it,in the middle of construction you will need something that is not in the contract and they will make you pay for it,before the pool is done they make you pay for all of the pool...
keep in mind that when you make that last payment all of these items still have to be done,,,,,your final inspection,yard clean up,pool, they destroyed my yard leaving garbage all over with attempt at cleaning up. Bob dropped off his no speak English pool pro's and you never seee him again. Caught a guy urinating on my neighbors bush. They advertise all professional they are not,they advertise you will love it, I and so many others I have came across while waiting to speak to Andy if he was actual in will tell you different. At one point I had ended up standing waiting for him with the same guy for the 3rd time we shared a similar story. Please hire a pool consultant to go over all your paperwork before you sign and hire that person to over see the job because they will cut corners to rip you off but smile in your face till the issues start.STAY AWAY
04/26/2017
I want to thank Westrock Pools for exceeding our expectations and turning our dream into a reality. I am enjoying our new hot tub. It’s so relaxing- simply awesome. I will recommend you to anyone looking for a professional swimming pool company in Westchester County. Westrock Pools is the best!
12/16/2015
We did a lot of research and met nearly a dozen pool contractors before finally choosing Westrock Pools. We are very happy for the choice we made. Now our backyard with pool is like a paradise for us. These guys are wonderful!
01/21/2015
I had pool delivered back in early June. Parts were missing had issues with pump and filter and missing parts. Andy the owner never got back to me. He told my credit card company lies that he was willing to help me he has never returned a phone call or made any attempt to rectify any issues I've had from day one. I can't stress this enough this is not a reputable company to purchase from!!!! Please read this review I wish I had done my homework and read the reviews prior to purchasing anything from them.
06/25/2013
Westrock Spas & Pools has been servicing my pool for 9 years after they put it in. Andy the salesman has gone above and beyond his call of duty. Everything that he has promised my husband and I from the day we signed our contract has happened, successfully and promptly. He even received a phone call from us this year from our winter resident to please open the pool and start up chemicals for our return, upon our arrival our pool was crystal blue. Let me also talk about Bobby who from the inception of the first dig into my backyard gave me his cell phone number and needless to say to this day he answers it. Westrock has made every attempt to adhere to all of our needs as fast and PROFESSIONALLY as they could. I want to thank them for all there quick responses and their loyalty to their word. I also want to thank Naz(hope I spelt it right) for also being so kind about explaining the chemicals to me year after year. I would recommend Andy and his professional staff to anyone.
06/11/2013
Provided by SuperpagesWestrock installed my pool 15+ years ago and I've been a customer ever since. The quality of the pool and other products I've purchased from Westrock have always been top notch. Everyone in the store is friendly, knowledgeable, and helpful. As the staff generally stays the same, it is like family when you go back season, after season. I would recommend Westrock to anyone.
03/10/2013
Provided by SuperpagesI contracted Westrock to build my inground pool last May 12th. My salesman was Ronnie he sat with me and my wife went over all of our options, he also took us over the construction schedule and cost. He also explained that there were things that could occur in the construction process that are unknown at the time of the sale. He explained what would happen if we hit rock or water when we started digging. He told us Westrock will not make any money on the extra's it would be a straight pass through. As luck would have it we hit water which required extra gravel,concrete some pipe and pump. True to his word Ronnie handed to us the bill from the gravel and concrete company's which we paid direct to the company and a bill for a sump pump Westrock had purchased at Home Depot. As pro ised westrock didn't make anything on the extras. Westrock also completed our pool within two weeks as Ronnie had promised. We would recommend Westrock to anyone looking to build an inground pool.
03/10/2013
Provided by SuperpagesI contracted Westrock to build my inground pool last May 12th. My salesman was Ronnie he sat with me and my wife went over all of our options, he also took us over the construction schedule and cost. He also explained that there were things that could occur in the construction process that are unknown at the time of the sale. He explained what would happen if we hit rock or water when we started digging. He told us Westrock will not make any money on the extra's it would be a straight pass through. As luck would have it we hit water which required extra gravel,concrete some pipe and pump. True to his word Ronnie handed to us the bill from the gravel and concrete company's which we paid direct to the company and a bill for a sump pump Westrock had purchased at Home Depot. As pro ised westrock didn't make anything on the extras. Westrock also completed our pool within two weeks as Ronnie had promised. We would recommend Westrock to anyone looking to build an inground pool.
01/29/2013
Provided by SuperpagesHad an inground pool installed last spring and we are extremely happy with the results. The pool is beautiful and we are happy with the quality and service we received during the building process. Of course there were some minor construction issues, as there are with any project, but the issues were quickly resolved to our satifaction. We would highly recommend Westrock in Nanuet, NY. Thank You Westrock and a special thanks to Andy as well !!
12/01/2012
Provided by SuperpagesWe began looking into purchasing an inground pool in December 2011. Andy came to our house, sat down for an hour or so and explained everything to us. We decided to shop around. I immediately realized how pressured I was from every other company but Westrock. Andy never made those annoying phone calls. Andy, Ronnie, Bobby, and the rest of the Westrock staff were all so helpful throughout this new process. They returned our calls and far exceeded our expectations. We started the dig in the winter (unseasonably warm weather) of 2012. That crew was there like clockwork everyday until completion, with the only pauses being due to extreme weather conditions. There were no hidden costs that were sprung upon us. Due to our demanding work schedules, Andy personally delivers and applies our chemicals to the pool for us. This guy is the best!!!!! We love Westrock Pools! We have never had any issues with the chemicals we buy from them as opposed to other stores! Maeve & Deving LOVE the pool!!!!!!
10/03/2012
This family run business treats its customers like family. I purchased my second pool from them this year. We first bought an inground pool ten years ago and this year we upgraded to an inground. Andy and Bobby were amazing. Everyone was so helpful from start to finish.
09/14/2012
We had a great experience with Westrock Pools. Andy, Bobby and Lance were reliable, responsible and friendly. The same was true for their workers, subcontractors and the guys in the store. Excavation and installation began in October 2011 and our in ground pool was ready to go by Memorial Day 2012. WE LOVE IT! We enjoyed it all summer and were happy to recommend Westrock to our jealous neighbors, who are now getting a pool too. It was a big decision, but we’re so glad we decided to get a pool and so glad we used Westrock. Go for it!
08/24/2012
Provided by SuperpagesI just purchased a 33 foot above ground pool from Westrock. We've all heard about pool nightmares and the issues often associated with purchases / installations. I must say our experience was great. From the salesman, Ron O, to Andy, the owner, everything went smooth and without issue. They were professional, friendly and made us feel comfortable. Anthony New Jersey
08/24/2012
Purchased equipment (pump & motor, heater, and salt system) and installation. The installation was done very poorly, causing the equipment to malfunction. The plumbing had to be redone 2 weeks later, only worsening the problem to the point of ruining equipment. Actually, the technician came out without all supplies needed and left us to finish his work. The owner never came to evaluate the problem for himself after many calls to Joan who would tell Bob (owner installer) come back but was more than willing to make false accusations and come up with imaginary justifications (someone might have taken a hammer to it, your pool must have a leak, your pool man is to blame...). They refused to take any responsibility or to honor their 90 days warranty only 3 weeks after installing. The owner, Andi was unbelievably unprofessional; snickering, using belittling comments, insults, lies and hanging up the phone. Several expert opinions have validated his company's mistakes but there is no reasoning with him. We must now purchase another pool pump and motor. They use non english speaking day labors whom are dumped at your home. Will never go back ----
07/31/2012
Provided by SuperpagesWent to their store to inquire about above ground pools. Unfotunately, there is no friendly customer service to help out. I just wasted my time looking for the place.
Details
Phone: (845) 367-9377
Address: 21 N Middletown Rd, Nanuet, NY 10954
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