The employees at this establishment are so magnificent courteous warm and genuine. You are the reason I keep coming back, and referring others.
I always rent from this location. The customer service is outstanding. As well as the quality of the vehicles.Once in a while, they are short vehicles, but they will always upgrade you if they don't have your class.
I had been a frequent renter from this location and a member of the frequent renter club. This last rental was so bad from a customer service standpoint, I may go to another company, not just another location. When asked why I only had 1 key for the car, they said that the previous renter never turned the keys or remotes. I asked if I can get a second key for my wife who is also listed as a driver. The answer... only 1 person drives at a time. Over 2 days and multiple phone calls, trying too change vehicles or get a second key, the Manager Alex thought it was a joke. When my wife pointed out to him the main reason was the key could get locked in the car or get lost, Alex laughed and said call road side service. Had no regard for our time or safety sitting on the side of the road waiting.