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BBB Rating
A+
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Hours

Regular Hours

Extra Phones

Fax: (936) 569-7989

Payment method
amex, discover, mastercard, visa
AKA

Orbit Cycles

Bike Shop, The

Categories
Bicycle Shops, Sporting Goods, Bicycle Repair
Other Information

Parking: Lot

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12/09/2015

Overall

Buyer Beware: Last May we were on our way from Maryland to our home in Mexico when we had a failure of our Thule bike rack in Nacodoches. We stoped in Tom's shop to deal with our dilema and Tom sold us a Saris Thelma 3 rack for our 2 beach cruisers and got us back on the road. Unfortunately when we arrived home, the rear rim on my 3 speed Townie was bent beyond repair. We had the 2 speed hub relaced onto a new rim and used the bikes for the remainder of the summer not sure what had caused the problem. We returned to Maryland in October and had the exact same problem with the rear wheel of my wife's bike. Now figuring that this is not coincidence, we looked at the rack and found that Tom's staff had assembled it incorrectly with the rear trays on backwards providing little support for the rear wheels. We now have 2 bikes that needed substantial repairs and a rack that we dont trust to carry bikes safely. We have tried to work with both Saris and Tom to resolve this issues but, even though the rack was assembled improperly (we sent him pictures including the wheel damage) he has chosen to not take any responsibility for the poor workmanship that resulted in said damage. Go elsewhere. Tom does not stand behind his products.

05/15/2015

Overall

FANTASTIC SERVICE!!!!! I've been a cyclist for many years and I've yet to find a better trained staff or friendlier customer service in any big city bike shop. What a gem, Nacogdoches is lucky to have this Bike Shop. Brought my Trek Madone in for an overhaul and picked it up 2 days later. Bike works better than it did when new. Thanks to the Bike Shop crew. I'll be back whenever I'm in town.

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