4705 North St, Nacogdoches, TX 75965
Phone: (936) 559-9682
Parking: Lot, Private
Bike Parking: No
Price Range : Average
By Appointment Only: No
Yesterday, I called and made a manicure appointment for my 78 yr. old mom (who lives in a skilled nursing facility with dementia) and asked for Diamond since he had done Mama's nails the previous time and was very good with her. We arrived five minutes early for our 1:00 appointment but Diamond was doing a pedicure on another client and still had a manicure to do. Instead of waiting for probably another hour, we agreed for "Steve" ("Stee"?) to do it. He cleaned the old polish off my mom's nails, trimmed them, then cleaned under the nails on one hand while the nails on her other hand soaked in a bowl of solution. When he put her hand back into the solution, he was too rough and it hurt her finger. When she said something about it, he remarked, "I won't touch your finger again." I said, "You hurt her finger." to which he sarcastically replied, "Sorry." By this time, my blood was at the boiling point and I said, "I don't think so!" I helped my mama out of the chair, grabbed her cane, and told the owner (?) that I would pay for what little bit of work he had done but she said no.
I had taken my mom to this salon because it's where my daughters go and we never failed to tip well. I read some pretty bad reviews for Nails 2000 when I was looking up their phone number but knew Diamond would take good care of Mama. I've even recommended them in the past but NO MORE! In fact, I'll tell everyone I know to avoid them like the plague.
Did the wrong service on my nails and had to completely take it all off and redo it once i realized what was going on (i dont get my nails done very often,it was just for my sisters wedding). The lady had aa major attitude when i asked for my nails to be done correctly. Got a pedicure and they only painted part of my nails. Way too expensive for such poor service.