This is my review regarding my experience with Valenti. In the beginning there were some rough patches, however after speaking with the right people in the right places I was able to get my issues addressed. I received a phone call personally from Mr. Valenti and he was able to fully address all of my issues and concerns.My sales person Mr Tom Smith was a great sales person and made sure that all of my questions were answered and helped me to the best of his ability. Nancy the business manager was able to get me approved for the vehicle that I wanted and I LOVE it without a doubt. All in all there were a few speed bumps but these speed bumps were resolved and addressed as needed. I would recommend this dealership and will be purchasing my next vehicle from them in a couple of years. Thank you for all your hard work and effort at making sure my vehicle was taken care of and sending me home In the vehicle that I wanted and like. Valenti is a dealership that cares and will help you if they can. They should be your number one stop for purchasing a new vehicle or used vehicle.
Bought a Buick Enclave from Jamie. He was not an "in your face" kind of sales person and was understanding of what I wanted and needed in a vehicle. The whole process was pretty painless and smooth. A few weeks after buying my vehicle someone walked off with my keys at a doctor's office. In a panic and needing to get home before my preschooler, Jamie sent a driver all the way from Mystic to Norwich to pick me up. I got a ride home but found out the spare keys were with my husband, who was deployed. He and the dealership started working out what needed to be done to get me new keys, which unfortunately involved having my vehicle towed to them. In the middle of talking to roadside assistance, the doctor's office called to say the keys were returned. The driver they sent to my house took me back to the doctor's office and made sure I was taken care of before leaving. They didn't charge me a cent. That is what I call exceptional customer service! It gives my husband and I peace of mind to know our family will be taken care of when he is unable to be here.