Don't be fooled by the BBB rating. This company and it's owner are by far the worse company I have ever dealt with. There were issues every step of the way. Their contract is not specific enough as to when payments are to be made. We were held hostage until 90% of the money was paid, and then the chase is on. There was over $1200 in property damage done due to negligence. They did $1140 damage to our fence, which they refused to repair. We finally had to resort to a credit card charge back in order to get the fence repaired. They were also obligated to install deck coating over our cement patio. Only after I filed a small claims suit against them did they finally come to do the coating, however the equipment they used was defective and the deck looks like it was sprayed with a can of spray paint the was almost empty. When I questioned the owner, Murray Willitts, I was told that was the way it was suppose to look even though Mr. Willitts did not come out to inspect the job. When reiterating my complaint, I was told that I should "educate" myself on spray deck coating. I had already done that and have pictures of what properly installed coating looks like. They are not even close. Now I need to increase the original amount of damages in order to have another company clean up the mess made by them. Looking for a pool install, if you won't take my word for it then first Google, Pools Plus, and then Google Murray Willitts.
Pools Plus is up to their old antics. They installed a pool in the summer of 2016 and did over $1200 in property damage which included $1140 fence damage. After continuing contact the company, and many promises I had to resort to disputing credit card charges to reclaim the money and have the fence repaired, which was successful. Repairs to the house siding which the pool was bounced off of, the replacement of a down spout that was crushed and a roof shingle that was gouged by the pool as it was brought in have been repaired at my expense. There is a crack in the corner of the driveway that has not been repaired even though Pools Plus has agreed to repair the issue. we are still owed deck coating which we filed a small claims suit to recover money to have another company install. Pools Plus called to finally complete the job, I am assuming after being served papers by the court. They came to install the deck coating, but seemed to have suffered an equipment problem and have made a total mess of the deck and the pool water as well. We are going ahead with the small claims case as of the writing of this comment. How they stay in business I will never know. This is just one of many complaints that can be found on the SCNOW news on line. The picture labeled capture is the correct install, the other is the mess Pools Plus made.
Found out Albert the service tech has been charging us for pool services even tho he has not been doing the work. Not only did we get him on camera showing up leaving a note then leaving but has been charging us for work that has not been done. Melanie swears he is a good employee but after having suspicions of him not doing the work we set up a camera to watch to verify that he isn't. We called bill the service tech to be told that he dosent handle that, we need to call the office even tho it's 9pm and they are closed. We will be visiting the office in the morning to talk in person. Very DISSAPPONTED is a vacation home and showed up to a dirty nasty murky pool that we can't even swim in even tho it was serviced today
Arnold's pools have incredible employees. They have gone above and beyond with everything we've needed. We bought a home with a pool that had been left uncovered and neglected for 5 years. During the cold month if January, they came out multiple times to help us install a new pump and rid our lines of blockage. Then came spring and we found multiple ceramic tiles missing. They were able to locate matching tile which we thought were obsolete. Now a year later, they not only came out within an hour of our call, they replaced a faulty pump and helped us place a warranty claim.I can't stress enough how much we've appreciated their above and beyond service.
Salesperson John visited in May, have not gotten quote since. Called salesperson back in late September,he seemed to just not care. He said he dropped the ball because he had no time to call back. I was straightforward with him as he arrogantly stated, " I was busy in the field". There was not even a courtesy call in the interim. He could not seal a sale on scene in May so he simply blew us off. There was no followup so either he did not mention it to the owner or they both knew. I must say, very rude and unprofessional. 30 years? Really?
We used Pools Plus and they did an excellent, high quality job. Murray really knows his stuff. 2 thumbs up!
My wife and I went to the Pool & Spa show at the MB Conference Center and had the opportunity to speak with all of the installers at the show. It was a good education. In the end, we selected Pools Plus. As with any home improvement/construction project, there were some delays due to weather, scheduling, etc., however in the end, we are extremely happy with the results. The quality Is exceptional and the price was very competitive. I've read some of the negative reviews and understand the frustration. Outdoor construction projects are challenging on many levels. First and foremost, weather causes delays. Secondly, finding good employees to perform heavy labor in 100° weather is not easy. These issues affect everyone in this type of industry. In the end, we wanted exceptional quality at a good price. This is exactly what we received.
I entered into a contract with Pools Plus of the Carolinas on September 26, 2012 and to date (March 12, 2014) my pool has not been completed and Pools Plus is still holding over $7,000 of my money. Ultimately I had to sue Pools Plus to try and recover my money. I won this court case and Pools Plus was ordered to repay the $7,000 + and as of today I still have not received a dime. I posted a complaint on Angie's which Pools Plus entered a response. Although technically their response is somewhat accurate it does not state the complete facts. For example Pools Plus tried to use Weather Underground as their defense of delays in work in court and the Judge threw it out because it was did not state the actual facts. They tried to claim weather days because on the face of the site it shows a rain day. If you go into the hourly report most of the days that he claimed weather days it rained either pre-dawn or late evening and in one case the date indicated it rained .01 inch. Pre-dawn and late evening hours most people aren't working on a pool anyway. The electrician excuse is just that. His new hire was sent here three times but was not allowed to stay on the job long enough to install/fix the issues. Pools Plus tried to claim that we cancelled the Lanai contract but the string of emails that I submitted as evidence showed just the opposite. I could go on and on pertaining to his response but I think you get the point. BOTTOM LINE; A JURY OF SIX PEOPLE DIDN'T BELIEVE HIM EITHER. Pools Plus has not attempted to make any payments pertaining to the debt owed by court order. The judgment was issued and put in the hands of the Sherriff's Department. He has made several promises to them on a payment plan and has not paid a single payment to date. The last response from the Sherriff's Department to me is that they will not return their calls. In other word if he doesn't honor promises to the Sherriff's Department don't expect him to honor a promise to you. Check out the Horry County Judicial site on the lawsuits filed against Pools Plus. You don't have to take my word for it. The government web site speaks for itself http://www.judicial.state.sc.us/caseSearch/ click on Horry County and type in Pools Plus of the Carolinas. I could go on and on about my personal nightmare with Pools Plus but to keep things simple please don't contract with Pools Plus because I really don't want you to have to experience what I am experiencing.Bottom line even though you take the proper legal action against Pools Plus, Pools Plus will not honor a judgment and your money is gone.
The product is great! However, if you want the job done in a timely manner and with good communication, then this is not the company to use. I had to make constant contact with them to see what our status was, to which I was constantly told "there's one more person ahead of you". We have heard this for 7 months now! Enough is enough! I would not recommend this company to anyone! They have very poor business ethics and even worse communication skills. This whole experience has been very stressful and very disappointing!