Housekeeping service was awful! Had to ask for room to be cleaned and fresh towels every afternoon. One day waited 2 1/2 hours to get clean towels for showers. Breakfast buffet wad awful and definitely not worth the money as it was not much more than a continental breakfast. Lazy river was closed for two days of our stay and dirty. Parking garage had very limited parking available and often had to park across the street. Fitness center was a room off the parking garage and felt very unsafe.
4709 S Ocean BlvdNorth Myrtle Beach, SC 29582
From Business: The Bluegreen Vacations Shore Crest Villas, An Ascend Resort Collection hotel on the beach boasts ocean view rooms. Relax at the resort or visit any of the multip…
We stayed at compass cove at the end of September 2017. Could not have asked for a better place. The service was great and if I needed anything they were very efficient. My wife is in a wheel chair and the accommodations for us was great. The staff (maids ,maintenance guys the guys on the decks at the pools) were all so friendly. That's what I like to see in a place I stay. I must say I really enjoyed our stay and planning on booking another stay in January, and February. The guys and gals at compass cove were great to us. Thanks for the staff for making our stay great. North Carolina visitor.
clean rooms nice people if you need some thing they help you dont have to ask but one time and they come right away nice view confy beds clean bathroom clean hall ways clean pools and hot tub
I wouldn't even give this place one star. We decided to stay in Myrtle Beach last minute and all the other hotels were booked, so we decided to just give this place a shot. It definitely was not our first choice, but it was our only option for the night. It's so rundown, small, outdated, dirty, disgusting and it has BEDBUGS! As soon as I pulled back the blankets/sheets there was bedbugs in room 305! The owner wasn't even going to give me my money back until I said I had a photo of the bugs and would report him. He even had the nerve to ask me to go remake the bed and shut off the AC before he would give me a refund. The housekeeper was smoking in our room while cleaning it, the housekeeper also told me not to let my 16 month old walk around in the room because the floors are gross no matter how much she cleaned them, they did not have any soaps, there's no wifi, there was dead bugs on the floor and cobwebs all over the place, it's not in a terrible area but the people are gross, and if you have more than 1 car in the parking lot you have to pay an extra $10 for each car. Needless to say, we got our money back and made the 3 hour drive home instead. I would never recommend this nasty place to anyone. 0/5 stars from me!
Upon check-in, we were told there would be a fee of $50 per night for 2 very small crated dogs. During the stay I emailed the hotel inquiring about how much they charge for 2 small dogs and was told $30 per night which shows dishonesty among the staff. That is still outrageous considering other hotels in the area weren't charging at all. Also, the smoke alarm chirped loudly the entire time which caused me to have a continuous headache for 4 days. Eventually the maintenance man took it off the wall completely which, I believe, is more than likely against fire code. Upon check-out, the front desk person was EXTREMELY rude about having to credit us some of the pet fee due to being caught in their lie. I had chosen this hotel after reading reviews about how friendly and clean this family-owned property was. I am a small business owner and I would rather support a small family-owned business than a large chain. I would NOT recommend this property to anyone.
Overcharged after being told we would get money back after our room was cleaned....we were accused of smoking in the room, and they charged our account, with no warning
We was in line for an hour and 15 minutes to check in. The line was out the door with only 2 people working at the desk. We get to the room and it was filthy. Gnats was flying around the kitchen and the towels and rags had an odor. I'm glad we bought our own towels. The beds felt like we was sleeping on top of springs. The worst nights sleep ever. The biggest complaint is the cleanliness. There was dust all over the vents. Hair was in the bathroom floor. We had to wear shoes the whole time because there was no way we was walking on that floor. We went and got cleaning supplies so we could feel comfortable staying in that room. They need to take those pictures off their website because it looks nothing like that. They also need to get people in there that are going to actually clean those room. So disappointing and we will never stay here again
Apparently you cannot cancel reservations due to a family emergency .......first they say I'll ask the supervisor , then say its policy no changes ???? Really 5 days notice in an empty hotel is $150 worth of their time !!!!!!
DONT GO!! Ruined our whole vacation. When we got there everything seemed alright. But then we started noticing problems. One of them was when I was putting a spoon in my mouth and it cut my mouth open. Another one was that the rugs the walls the beds the sheets had blood stains everywhere. The master bedroom bed had two twin beds pushed together blood stains everywhere. My brother woke up one morning saying "Mom I have bites all over me and they hurt like crazy "so that night my mom said will watch out for the bedbugs. She was just joking around but then the next morning my brother woke up with a more bites on him. my parents quickly ran into the room and check the beds. There were bedbugs everywhere. The bed wa my parents quickly ran into the room and check the beds. There were bedbugs everywhere. The bed bugs were mostly under my bed in a nest but didn't bite me at all. My brother had over 100 bites on him. So they changed us to A new Hotel room which ended up to be a house. We checked the beds and everything there was nothing there. The house we stayed in was great. But then one day my mom went back to our hotel room to clean out everything wash our clothes in hot water and leave everything behind in our room. Then we had a great night out go karting in everything . Then we went back to our bedbug infested room and there were there were people working on our room because of the bedbugs. The manager is a liar. The manager told us that our room was not infested with bedbugs anymore because the people to clean them already came. But really they didn't come till five days after he called us and said that they already came .
I am being FORCED to pay $140 for a hotel room that I did not occupy. We made to SC to discover that the city was in a state of emergency due to this storm (schools shut down at 11:30 am, businesses were closed, the governor recommended on the news that everyone go inland). I called the Hotel and spoke to a supervisor. This supervisor refused to offer a refund but indicated that if I called a particular number that I could rebook at no additional fees. I agreed to these terms. I gave that particular phone number a call to rebook. The current supervisor that is on shift (Sept 7, 2016 3:58 pm) refuses to allow me to rebook and is basically calling me a liar. This is pure manipulation at its finest, bad business, injustice, and I will not tolerate this unfair treatment. I have evidence that everything I claim here is true. I will continue to spread the knowledge of how horrible the customer service was as a result of this company's unacceptable practices.