Great customer service prompt and professional. Highly recommend. They went the extra mile to help me out with my issue.
Warranty service. Technicians unable to determine any problem low mileage vehicle with transmission and AC problems however they state nothing is wrong. I was advised on a prior service that we had one free oil change left on our warranty service but was assured it would not be an issue if it was a couple months past due to keeping low miles on the vehicle. The service tech states she spoke with the service manager-Jesse ( whom I've never met or seen) and he said if I had purchased the vehicle from him originally they would have done it but since I'm a transplant and the car was purchased elsewhere it would not be covered. Just to be clear: there is a sign flashing on the tv stating that they promise to address all your concerns. I was advised the by the service technician to tell Jesse he just made up my mind where I'm not buying my next vehicle. Very disappointed in service managers lack of customer service, and how he didn't even have the professionalism to come speak to me. All third party. Also it took over 40 minutes to get my car back because they had lost the paperwork and keys and the. Found it however never entered any notes. The simple things to keep loyal Chevrolet owners happy are not happening here, I will not be back and will be spreading the word.
This was my third time buying a car at this location and each and every time I have been lied to and mislead. It’s unfortunate that this company makes it a habit to lie and promise untruths to make sales. And make no mistake it is the company that backs up the liars.I’m not just a customer with a single bad experience…it’s happened THREE times and every time I dealt with Ted who has the customer service skills of a gnat. I think that shows a pattern.Buyer beware!
Repairs from the service department were done on my non dodge vehicle in a timely manner and they performed above and beyond expectations.