Sears Appliance Repair
1200 Coastal Grand Cir, Myrtle Beach, SC 29577
Wherever you bought it, we'll repair it.Schedule Your Repair
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Services: Lawn Mower Sharpening, Microwave Repair, Dishwasher Repair, Oven Repair, Refrigerator Repair, Washer & Dryer Repair
I own the largest kenmore stand alone refrigerator. I have had to have service 10 times since last December. I had a Corporate Case Rep who couldn’t comprehend English. Complete idiot. After talking to her 10 min she said I’d this for your refrigerator or freezer? I asked multiple times to speak to her supervisor. She refused Some lady Sabrina from Georgia would call from a number that I can’t call Back. A guy from Sears was emailing me and he disappeared too after hearing they were there 7 times to repair my refrigerator. They sent damaged parts to my home. Worst service ever! Do NOT buy any appliances from Sears! Takes a month to get an appt. then they cancel and reschedule a month later. Each service tech blames what the one did before. They have 1 service tech for several cities. Ridiculous. Last service was this week...and surprise surprise they have several missing tech appts in my records. Most have been deleted because they assigned new service area numbers. They told the tech that I last had service in March. Well who the hell was at my house April, May, June, twice in July? They make appts for rescheduled repairs and then no one shows up and you don’t hear from them again. I have lost hundreds of dollars in food since last December. They don’t care! Next time I will be at my attorney’s office. I’ve been more than patient. Totally unbelievable. I will continue to warn others not to buy from Sears and will share my story.
Very poor experience, on the first scheduled service call the rep did not show up and did not phone to cancel I had to wait all day for a no show. Second scheduled visit the service was provided but the refrigerator requires one more replacement part and it has not been ordered by the rep so now I will have to call the service center again to schedule a third visit so the part can be ordered then shipped and a fourth visit to install will be required.