Maaco Collision Repair & Auto Painting
1329 Highway 501, Myrtle Beach, SC 29577
Specialties: Auto Accident Repair, Commercial Vehicles, Fleets, Auto Painting, Auto Body Shop, Auto Body Repair Shop, Auto Body Dent Repair, Auto Body Dent Removal, Auto Scratch Repair, Auto Body Repair, Auto Paint Touch Ups, Auto Body Collision Repair
03/14/2012Provided by Citysearch -
my car looked beyond repair after my accident. Maaco was able to make it look new again and bring it back to new. They were great to deal with over the phone but the outcome is what really impressed me. They made a battered hunk of metal look like a brand new car.
01/03/2012Provided by Citysearch -
The work here is really good and you cant beat the price. They took good care of the car and told me a little more about what it takes to fix the damage. I was amazed at the results and hope I dont have another accident any time soon. At least I will know where to bring it.
12/20/2011Provided by Citysearch -
I got backed into while in a parking lot and Maaco was where my insurance sent me. They ended up doing a great job and the car is back to its original condition. You cant even tell I had all the body work done. Looks great and the results speak for themselves.
11/10/2011Provided by Citysearch -
After a small traffic accident I came here to get the front end of my car repaired. There was paint missing and the fender, hood and grill didnt line up at all. I got the car back the following week like it had never even happened. I was very happy with the work, all the panels are straight with even gaps
08/13/2011Provided by Citysearch -
We picked up our car yesterday afternoon and were very pleased with the paint job MAACO did.
Joe, Robert and James were easy to deal with, kept us informed of the progress and delivered a great job on our car in the time promised. And at the price agreed to. And it was the best price I found anywhere.
I will go back there in the future and highly recommend them.
05/12/2011Provided by Citysearch -
I called to ask a question about damage from a recent hail storm, I spoke with Joe who was very sweet and told me that the car needed to be brought in so they could see it. I had my daughter take the car in, since I am in another state and she is there in college.
When she arrived Joe was on the phone and another tech came out to look at it, he was very rude and disrespectful in talking to her. His condencending tone upset her. He told her they would not give any information as we needed to make a claim to see what the insurance would pay. We had a standard deductible and said no we just needed an idea of how it had to be repaired. They were basically useless, I can see they were more interested in how much the insurance company would give them and not so much our business. When my daughter stated she had gotten the car for graduation, the tech said to her oh so you think you deserve a new car just because you graduated high school? She told him she had graduated college and worked very hard, he treated and talked to her pretty bad. We won't ever go back there, and I still may call them back and tell them off! Guess they dont care too much about business!
10/12/2010Provided by Citysearch -
Filed on : October 12 2010
Filed by :
2000 5th Ave
Conway SC 29526
Filed against :
1329 Highway 501
Myrtle Beach SC 29577-9743
My complaint is in regard to an instance regarding Maaco of Myrtle Beach, failing to honor their warranty. I, the consumer, brought my car in around January 5, 2008 for a new bumper replacement and paint job due to a collision accident I had. (Prior to accident on the date above, Maaco even painted the same bumper before as well as the hood on 8/27/2007). I have given this entity thousands of dollars in business before, but have been fortunate enough not to have to bring my car back for any paint issues up until this recent incident on 10/12/10. Prior to bringing in the car, I called ""Joe"" the service rep that I needed to bring the car in to have the bumper repainted because the paint was chipping and cracking away on the bumper as well as the hood . (The hood was painted by them on another occasion in 2007) In any event, I was assured in the beginning and at the time of service that my paint warranty would be effective as long as any future repair only involved paint without denting or collision. I understood that, as I don't expect an entity to bang out my dents repeatedly under warranty. However, I would reasonably expect them to honor their paint warranty regarding wear and tear, chipping and cracking. In my case, the car was bought in a week after I called and informed Joe. After a brief review of the car, he tried to insist that my car was hit. Instantly I became wary when he tried to fast talk me and insist that the top of my hood was hit as well as my bumper (two different regions on the car), chipping the paint and not denting my car. Again, those are 2 different regions on my car. How is it possible for something to hit the top of the hood of my car and hit my bumper chipping the paint WITHOUT making any dents? It sounded bizarre to me, as I utilized my common sense and disagreed. I took the liberty of contacting another Maaco location in South Carolina as well as North Carolina to confirm the validity of my argument. In both instances, it was stated that under Maaco's Warranty, the paint job should have been honored under warranty as long as there was no evidence of another collision. Both locations that I checked with even volunteered to look at the car for me, but their locations were too far out. My primary concern in this complaint is that the original location that rendered services did not honor the terms under their warranty and tried to insist on charging me to repaint my bumper. Again, how it is possible for an object or someone to hit my car in 2 different regions without denting my car, yet chipping the paint is beyond me! Remember, Maaco had painted both of the regions which included the hood and bumper on prior occasions. I am asking that this complaint be logged to warn other consumers of their unethical practices. This is indeed unfortunate. Also, it's coincidental that I was warned by a former customer of this Maaco location that they would try to insist that something else was wrong with the car or that the chipping of the paint was caused by something outside of their warranty. The unfortunate was true and this should not be tolerated. As a result, I notified the representative that we would possibly have to settle this in small claims court.