Coral Beach Resort & Suites

We went on cruises & vacations 1-3 a yr. We have booked in this "Resort" to have all the comforts and conveniences. Beds in rooms are on stilts 3-3.5feet off the floor, it was a big problem for our 16mo old who slept with us. He kept on falling and hurting himself. For safety we have placed top mattress on the floor during night and naps. After first night I woke up with 6 SPIDER BITES on my arms, hands and chin. Addressed this issue with management, they checked the room and declared that it is "clean" - no bed bugs. During naps and following morning my 16mo old got bitten and I got bitten again, even after wearing BUG SPRAY DURING NIGHT TIME. I DEMANDED manager Rob to change the room, and they have given us a different room, without compensation, or apologies. However next day a female management person accused me for having some over reactive syndrome to mosquito bites and if not then I must have gotten those bites somewhere else before I got to their resort! WHAT A SHAME! Instead of admitting that we have been inconvenienced and offer a treatment to the hospital (none of the over counter medicines took away the pain, swelling, itchiness away) or some type of compensation, they have actually accused the customer for making things up - when there was actual physical proof.



When one pays $200+/night for the room, one should expect a great service! WELL NOT HERE! Room service starts @12-3pm only. When asked for room to be serviced, they just dropped off the bag of towels on the bed and picked up the dirties in the bathroom. The rooms were not vacuumed, bathrooms were not cleaned for the 5 days we were there! I had to change out trash bags, wash the sink and bathtub. When asked cleaning lady to change out a bed she said that they ONLY DO IT EVERY 3 DAYS - COME ON! I believe that We could have been able to rent one of their time-share condos and have a better experience for much lesser cost!



Did we get spoiled by traveling on Princess & Norwegian Cruises, and staying in some great resort in Mexico - perhaps. But when you shell out over $200/night you should expect an excellent service, bed sheets changed out and made every day, and bathroom cleaned! Reasonable expectations - but very unsatisfied delivery by "Resort"!

Would we go again to Myrtle Beach again, you bet!

Would we stay at Coral Beach "Resort & Suites" again - not in my lifetime!



The Pro's of lazy river which was the favorite of our trip, and buffet in hotel IS NOT WORTH the safety and inconvenience of dirty/sandy room (sand is hard to wash off from kids swim gear in outside wash area).