I have been going to different locations of Great Clips for over 15 years. I have never had such an experience with a business as we did over a week ago. We have a child with Autism, as anyone familiar with this condition, haircuts can be a complete nightmare. My son was treated very rough and the hairdresser ended up saying “I just can’t do this” and refused to continue to cut his hair.Yes, he was upset...but most children with Autism struggle with haircuts. As long as the hairdresser can be patient, give breaks - he can complete a haircut. But when the hairdresser squirts water all over him and my wife who was holding him...brushes his hair roughly with a comb....does not even speak to him....yes, he is going to have a hard time.Mind you...what placed us over the top was when a racial comment was made that maybe he would be more comfortable with another hairdresser - who he did AMAZING with the previous trip to this salon - because she was black. Let me share...our son is adopted, he is black and we are white. Clearly - my son does not have an issue with the color of skin - he doesnt even recognize the difference at 6 years old.Only someone who is ignorant about Autism and skin color would make such a comment.My wife called the manager and even escalated to the owner of this salon. Each individual only made excuses for the hairdresser and claimed our statement about the race comment was not said. Neither was apologetic until I made the comment that they did not provide any type of customer service to my call. The only reason I called and escalated was out of courtesy, to explain our experience in hopes that they would speak to their employees and hopefully not do this to another family. DO NOT go to this salon!!!!! It will be the last time we ever step into a Great Clips again.
i love how im greeted as soon as i step inside. my entire family receive our hair cuts from this location, we always ask for Shelly. She is definately a professional stylist and such a kind person. i always recommend her to everyone that is ready for a hair cut!!!