On 1-8-18 we had a water pipe in the attic of our condo to freeze and burst due the winter cold spell. We live in North Carolina, approximately 5 hrs away. We’ve owned our condo for 30 years and never been a problem of this nature before. This was a busy time for the Myrtle Beach water restoration businesses. Our insurance company referred several restoration businesses , Duraclean was also recommended by a resident in the area. When we arrived that evening,we were in total shock,condo was completely ruined, sheet rock off wall and ceilings,water standing on floor,all furniture ruined,we were totally devastated. 1-9-18 Duraclean met us at condo,Mr. Bill Thaggard and Mr. Kieth Kropp met us at condo,They assured us that condo could be cleaned out,dried out,and restored. Their humility,care,friendliness,and consideration they showed to us gave us a peace and comfort knowing that they were respecting our feelings and bewilderment. Needless to say how happy and pleased we are of the results.Every employee was respectful,helpful,and tried their best to appease us every way they could. Condo looks like new,kitchen cabinets,bathroom fixtures,new sheet rock on walls and ceilings,new appliances,and carpet. All done in a professional manner and workmanship to be appreciated. We cannot express our appreciation and heart felt thanks to Kieth and his company,Duraclean. I would highly recommend them for any cleaning or restoration project. Thanks Again, Harold and Brenda Fearrington
3001 N Kings Hwy # 230Myrtle Beach, SC 29577
From Business: ServiceMaster Clean has been in the cleaning and disaster restoration business for more than half a century. We have an unparalleled reputation for service, quali…
Someone came out and gave a price. I took the time to walk around and show him what pieces of furniture I would move and which he woul have to have the technicians move. Fine, he said. He gave an all-inclusive price. Come cleaning day, after I had spent the better part of a day and a half moving things, the technicians wanted to charge more for the furniture or just clean around things(!). I spoke to the owner, who wanted more money rather than honoring the quote his staff member gave me. I do not play games. I don't appreciate this kind of treatment from a business. I have two neighbors who were waiting to hear about my experience. They are going elsewhere. A business that wants to keep a good reputation will honor their quote, even if they made a mistake.
Bryan did a great job on our carpets. He arrived early, went right to work and finished our house in about three hours. His work was excellent and our carpets are cleaner now than they have been in years. We highly recommend Beach Walk Cleaning Services
This is the best company by far to have your rugs cleaned. I will start using them all the time (3 toddlers, 1 dog and ferret). Bryan does an amazing job. I would recommend this company to everyone. I always think about tearing my rugs out but then I have them cleaned and they look brand new again. Thank you so much.
Beach Walk Cleaning Services did a fantastic job! They took the kids paint and marker stains out of the office carpet. Bryan is a super friendly guy. We will have him come again.
I had a Thursday appointment for carpet & grout cleaning. At 1:30 PM on Wednesday they sent an email with the message “We had to change your appointment to tomorrow between 10-12pm. Please contact us by responding to this email.” At 7:45 that evening, I replied, “ok.”At 11:30 AM on Wednesday when no one had appeared or called, I called them. They said that since they hadn’t heard from me, they’d taken me off the schedule but would put me back on for noon to 2:00 . Also, the excuse for contacting me via email was that someone had entered my phone number incorrectly.At 2:12 PM when again no one had appeared or called, I called them. They said they would contact the technician and call back. At 2:52 having heard nothing, I again called. This time they said the technician was supposed to have called me and they would recheck. At 3:03 PM a different person (with a crying baby in the background) called back and said the tech was having vehicle trouble but would probably be back on the road in a short time. Five minutes later, the tech called to say he was on his way from Surfside.He arrived in a reasonable amount of time but the next wrinkle was that in their view, a kitchen is just the area bounded by cabinetry. Our eat in kitchen area was deemed a dining room and would cost an additional $50, a 100% increase. I agreed.When the tech was finished and paid $234.90 I asked for a copy of the invoice. Since his was on an electronic device without printing capability, he said the office would send it. Two days later having received nothing, I emailed them asking for the invoice. It finally arrived, 4 days after my request and 6 days after completion of the job. I’ve requested a refund.These are all organizational problems.
First things first: Customer service is definitely a priority for Xtreme Dry Clean Carpet Cleaning! Some of the nicest people you'll ever do business with. At every level of service, they were very polite and accommodating. The dry service that they offer is perfect when you want to have little to no downtime. The carpets that I had cleaned were not in very bad condition, but some of the high traffic areas were brought back to life! The smell of the product they use is a refreshing citrus. They have great attention to detail and passion for the service they provide. The price is fair as well, especially when you take all that goes into carpet cleaning into consideration. I would highly recommend these guys to any and everyone! You won't be disappointed!
Not a good experience. 0 respect for time and 0 customer service. I would not recommend using their services.
prompt service carpets look great..5star
The best cleaning company we have used so far. Very thorough and efficient on our condo. With us renting it out it needs cleaned often and they are our new cleaners. Just a great job and good price.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.