Horrible customer service!!! Very rude and unprofessional!! They make their customers feel as though you need them instead of the other way around. They try to get you to buy things that you don't need even after telling them no thank you. I've seen this happen to multiple customers so it was no surprise that I was treated the same ignorant way. I'll never go into that place again. The store is very cluttered and messy too. If you want a no hassle experience, go online to pay your bill or order your phone instead of giving these low life people your money!!! Worst cellular/accessory store, EVER!!!!!
Tara was great. Help me with my phone after I dropped it in the pool. She tried to fix it. When that didn't work I had to purchase one from her. Fair price for an I phone 6. Then when she got one in just like the one I had she swapped it out at no charge. Downloaded all my pictures off my apple I pad so I could call Apple to have it reset. Very low price. I had over 1000 pictures on it. Will definitely go back if I have issues.
Verizon sent me to Phones & More to get my screen replaced. My 6S looks great. was in and out. The tech took great care of me. Thanks Phones and More.
Incompetence or "bait and switch"? You decide. Twice I called about transferring photos from my Cricket ZTE Altair2 phone to my PC. I was told by two different people that I just needed the charger. My charger plugs into the electric socket in the wall. I'm not looking to buy a charger and charge the phone. I wish to transfer photos. They sold me a USB cord and told me that a window would pop up with instructions for transferring the photos. It does not. And they knew it wouldn't . Not alone that, they won't refund the $11.00 I wasted on the USB cord that they claimed would work for this. Find another store with a decent reputation and people who know what they're doing and what they're talking about. This store isn't it.
This business is not great. They come to you which is cool, and claim a warranty. After fixing it, my camera and flashlight did not work as before. My phone was set to searching, and my home button did not work as before. They claimed this wasn't them, but who knows. My phone started to shut off, and my screen came off like nothing a few days later. The guy who came fixed my phone didn't answer my calls I had to text him and wait forever and customer service was awful. I'm now just ordering a new phone. Maybe it was just my experience, but, I feel like I could've avoided a lot of this going somewhere else. But that's just my experience.
Customer sevice stinks!! Asked about a phones internal memery. Wastold 4g. Got home was 1.5g and wanted to charge me for return. Pick another store IMO.
Both Sprint stores in this town are worthless. The employees are worthless, the management worthless...the "free" upgrades are bogus. The employees are immature and have absolutely no business dealing with people. Go to Nashville to the sprint store or order online. This store is just bricks and mortar and takes up space and wastes people valuable time.