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Thomason Survey Co

Land Surveyors, Surveying Engineers


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Too Busy to Care

I have contacted this business twice in two days requesting information concerning an urgent survey need. After no response to my first voice message, I called again the next morning hoping to catch someone in the office. I spoked to a yound man who said there was no one available at that time to give me the information I needed (estimated cost and possible date work could be accomplished) but that he would ask someone to call me back that afternoon. It is now 10PM and I have yet to receive a call. I have wasted 2 days waiting for them to call, tomorrow I will call another company to arrange for my survey. I personally use the measure of how quickly business calls are returned as a measure of how reliable the business would be. In the case of Ralph Thomason Surveying, I am disappointed and they have failed my expectations. If returning business calls is any gauge of their dependability, I would consider this company to be unreliable. Not even a call to say they were too busy to take on another job shows me they use poor business practices. I won't use them. They may do outstanding work, but I'll never know because they don't care enough to return the next customer's calls.