6066 New Nashville Hwy, Murfreesboro, TN 37129
Specialties: Auto Accident Repair, Auto Engine Repair, Auto Repair Shop, Auto Transmission Repair, Automotive Repair, Automatic Transmission Repair, Automobile Repair, Domestic, Trucks, Auto Transmission Replacement, Auto Repair, Automobile Engine Repair
Brands Serviced: Volkswagen, Lexus, Lincoln-Mercury, Saab, Suzuki, Jaguar, Hyundai, Infiniti, Saturn, Audi, Mazda, Mercedes-Benz, Oldsmobile, Chrysler-Plymouth, Kia, Buick, Toyota, Subaru, Mitsubishi, Pontiac, GMC, Range Rover, Ford, Acura, BMW, Nissan, Dodge, Jeep, Porsche, Chevrolet, Volvo, Honda, Land Rover, Cadillac, Isuzu
Services: <ul><br><li>Auto Repair</li><br><li>Clutch Repair</li><br><li>Differential Service</li><br><li>Engine Repair</li><br><li>Transmission Flush</li><br><li>Transmission Rebuilding</li><br><li>Transmission Remanufacturing</li><br><li>Transmission Repair</li><br><li>Transmission Replacement</li><br></ul>
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I had an empolyee tell me they would take care of and fix my vehicle. I told them sounds good then texted him that I wanted to wait. I left for errands the next day came back to my house and they had my truck towed without my permission. Then when I wanted to get my vehicle back the employee told me I had to pay $600 since they had started to work on it. They told me it would be completed Sunday. Never gave me updates or anything on it. When asked for a itemized receipt for the "special tool" he had to order he gave me a Walmart book receipt saying I owe $200 upon completion. I arrive there Monday and he tells me I owe him $245 because of the towing. Mind you he tells me there's more work that's needed to be done. I go talk to the manager on site and he tells me that truck was never in the shop and that must have been a side job that his employee had taken. The manager also tells me I won't be able to get an itemized receipt because it wasn't work done in the shop. Which is all new to me because they took it from my house to the shop then strong armed me about paying for services I said I wanted to wait on. The employee clearly was trying to do a mechanic lien on my vehicle. Poor management allowing employees doing side work at their shop with company tools and what not but can't provide a itemized receipt. I wouldn't recommend anyone going there to have work done at this company point blank!!!!
Was very desperate to get my car fixed. Firestone shops do not work on transmission issues so they referred me to Mr. Transmission. Staff was very friendly and allowed me to drop my car off after hours. Most Mechanic shops are not available after 5PM. Most Mechanic shops in Tennessee take over two weeks to rebuild a transmission, Mr. Transmission did it in just four days even though it was the weekend. The price was $1300 below other shops in the area. They even gave me tips to prolong the life of my car. Highly recommended.
The gentleman that runs this shop seemed inconvienced the minute we walked thru the door. Constantly put you on hold when trying to find out the status of the vehicle, then tell you he would call you back and never would. Fails to meet bench marks HE set for return of the vehicle.
Can not, in good faith recommend this organization based on lack of customer service and communication.