Do not shop here. Bought two pairs of glasses and both fell apart within days. They replaced them and after two weeks one of the replacement pairs fell apart. Screws came out and lens was lost. Figgy lenses too.
1993 Old Fort PkwyMurfreesboro, TN 37129
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
I have been going to this practice for 11 years and I have had many issues with them. They are a great and friendly staff. Linda always makes sure I am happy with everything.
Had an eye exam and then ordered glasses. Could not see out of the glasses so they were sent back multiple times. Finally did another exam. They changed the prescription and reordered the glasses. Still could not see. They kept telling me I needed to wear the glasses so my eyes could get used to them. I wore the glasses for a week and took them back for a refund. Went to another doctor and had an exam. The prescription was different than the one given by Dr. McCabe. Ordered the glasses and when I got them I could see when I first put them on.
More stars needed to give Bella Optical full credit! I was not an easy client, and I feel that Dr. Cynthia Jones was drawing on exceptional expertise as well as experience to make sure that I am satisfied. In fact, it was quickly apparent that the rest of the staff is likewise intent and efficient. Very good with helping me choose frames and making them fit exactly. In retrospect, my being concerned about needing new glasses, reasoning that five years is not long enough for a change, was evidence of how much help I needed! Duh... I had a little bit to learn. They were good about that too! I am a lot safer to be driving now! Recommend to everyone.
Would never recommend. Office visit went fine, bare bones though, just read the chart no glaucoma testing etc. When it came to getting our glasses in though that's when all the problems began. Mine had to be sent back due to a rainbow glare effect. My husband's had to be sent back due to a completely wrong lense prescription. Then once he got the corrected lenses they fell out of the frames 24 hours later. The office response "Well this is highly unusual". Demanded a refund as we were completely over the incompetency and was very reluctantly given one but we are still out for the insurance and will have to use this year's allowance to get his new glasses elsewhere.
Very friendly people only because they want your money. They will give you the impression that everything is taken care of and your insurance will cover it when in fact they will pay little to nothing at all. That is partly due to the fact that they use procedures not covered by your insurance. Heaven forbid you are referred to them so they can charge you their "emergency fee". They will not inform you of ridiculous charges and are not flexible on price/payments at all. I was also left sitting in an exam room for nearly two hours and had to stick my head out the door because I thought they forgot I was in there. Stay away from this place. I wouldn't seek help here if they were the only eye doctor around and I was missing an eyeball.
Dr McCabe performed cataract removal with upgraded lens insertion on my wife and myself about five years ago. The results were great. We both reached 20/20 without glasses. My vision remains perfect and my wife's is also great. Follow up have been great including routine eye care and repairing eye injuries. In my opinion he and his staff are the best.
Friendly service. Dr. Smith genuinely cares about his patients. Exams are very thorough. I have sensitive eyes so he switched me to daily wear lenses which have improved my stigmatism.
The doctor was nice. But rushed.The insurance person, not so much. She said she didn't even know I had vision insurance. The insurance cards I faxed had both my vision and medical cards. She also told me that my insurance did not cover anything at all. We had never used vision at that time. She then filed my insurance and I asked if she needed my vision insurance information and she said she did not. She also told me that she had been doing this for a very long time. Everything she told me my insurance told me the opposite. She even told my insurance company that she didn't want to speak with them when they tried to call. She also told me she left a mesg at my work for me to call her. I do not work. Lots of odd things and she doesn't know what she is doing. I told her this is why we would not be returning.
Warm friendly staff. Great care for my entire family (including my 3 year old). Would recommend to all my friends and family. Great selection of glasses!!!