Great place to work. I have worked at different companies but Mattress Gallery Direct is like a family. Everyone is working towards the same goal to help our customers get a great nights rest. It's great to enjoy the people you work with!
2039 Old Fort PkwyMurfreesboro, TN 37129
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…
Cheap expensive furniture that will not last more than two years... spent thousands and had to throw away most of the furniture after the cheap material came apart............................... x
I just purchased my third mattress set from this store and could not be more impressed! The quality of the Sterns & Foster is amazing! The staff were incredible and the delivery guys could not have been more professional and quick! I would absolutely recommend and use them again!
Very good time picking out furniture at ashley my wife had a good time picking out furniture Thatcher she really liked
I was treated so disrespectfully by Sherry, the store operations manager at Ashley Furniture in Murfreesboro!! They are so nice until they take your money, but have very poor customer service skills when it comes to resolving any issues that may arise with an order. I had previously been told I need to be home all day because there is a 3 hour delivery window of when my mattress would arrive. So I made the necessary arrangements to be there and when delivery day came, I was not emailed or contacted in any way about an ETA. The mattress was never delivered. I called the Murfreesboro Ashley Furniture store and the woman I spoke with pointed fingers at me, stating I gave her the wrong address or that I must not have checked my email, neither of which are true. After 5 mins of non-helpful conversation I asked for her name and the name & number of her manager, and I told her I felt like she being rude and not resolving my issue. Instead, she hastily transferred me to a customer service line without providing names or a phone number. So rude! I hung up as soon as I heard the elevator music and called Ashley furniture back, and she picked up again and asked "YES?" in an annoyed tone. I once again asked for her name and the name of her boss. She finally said her name is Sherry and that she IS the manager, then transferred me to a customer service line again without my permission. Unbelievable treatment.After speaking with corporate, I was told there was an issue with the distribution center, which is why my mattress was never delivered. Why I was never contacted in any way prior to the delivery day...who knows. Guess they don't care that one of their customers had to request off work to wait for a mattress that would never come. I spent over two thousand dollars at Ashley, and received the most expensive life lesson I will ever learn. Do NOT ignore online reviews or BBB scores as I did. Ashley Furniture has an F with the BBB for a reason.
I have left numerous messages with no response from Murfreesboro manager . I have talked to team that's suppost to fix stuff with really no help . I bought a Chester drawer as a Christmas present an it was deliver here 2 times damaged out of box has black marker where scratches are covered .. worst place I have ever been an I payed 70$ for delivery of scratched and chipped item and a manger can't even pick up phone .. my money will never go to these people again. Worst customer service I have ever experienced!!!! So now I payed 300$ for something looks like I bought on Craigslist for 50$
Love my bed that I purchased from here. the staff was friendly and welcoming. I have had sweet dreams everynight.
The biggest issue we had was with Tammy with Acceptance Now which is within Ashley store. I have a job that is contractual and has a strange semi monthly pay schedule. My work schedule does not allow me to be timely in pretty much anything. Anyways, she called me and left a message saying I'm avoiding her and that it would be in my best interest that I call her asap. I reported it to corporate. I called her and tried to talk but she told me that I was a lier and that she going to have me removed from this store. At this point, I will never recomend this store to anyone because of the way o was spoken to.
We walked into Ashley Furniture and was greeted right away. Told the sales representative what we were looking for. Not only did she find what we wanted also gave us a great deal. I know I will be back to make more purchases.
We came into Ashley's looking for a couch and entertainment center, we were greeted as soon as we walked in , we told the guy what we were looking for he took us right to what we needed. He was very knowledgeable and friendly. We were in and out in less then a hour. We got our furniture on the scheduled date and time. The delivery men we fast and friendly also. We will return to this Ashley's!