Do not shop here. Bought two pairs of glasses and both fell apart within days. They replaced them and after two weeks one of the replacement pairs fell apart. Screws came out and lens was lost. Figgy lenses too.
1993 Old Fort PkwyMurfreesboro, TN 37129
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
I have been going to this practice for 11 years and I have had many issues with them. They are a great and friendly staff. Linda always makes sure I am happy with everything.
They absolutely have my business.Took time to answer questions, .Dr.Angela Johnson is very knowledgeable in what she does,.Great personality,I knew I was in good hands.
GONE DOWNHILL----Office manager is rude. Stopped in to make an appointment. First thing I heard from her (without looking up from her computer screen) was "You'll have to wait at least two minutes before I can assist you." Ok. When she finally freed herself from Facebook, I told her I'd received an email that it was time for my annual check up. She said quite rudely, "We don't have anything for at least three months. " She finally managed to "work me in" about two months down the road, and I'm sure it was a supreme inconvenience for her. Apparently the staff doesn't want to be there. Just find another eye doctor in town. There are plenty who welcome you and your business, and have a service trained staff. The docs are decent here, but there are good docs in other places that treat you like at least a human if not a customer.
Had an eye exam and then ordered glasses. Could not see out of the glasses so they were sent back multiple times. Finally did another exam. They changed the prescription and reordered the glasses. Still could not see. They kept telling me I needed to wear the glasses so my eyes could get used to them. I wore the glasses for a week and took them back for a refund. Went to another doctor and had an exam. The prescription was different than the one given by Dr. McCabe. Ordered the glasses and when I got them I could see when I first put them on.
Not sure why I returned back to this office after 2 yrs, but didn't get a good feeling with the staff, nor the one lady in the eyewear section. It was totally obvious the woman who worked with me in December, was to handle my case and didn't want to, so she asked Audrea to work with me. Its been over a week since I was in the office to complain about not seeing out the "new" glasses, PROGRESSIVES, as they called it. After being schooled on the proper terminology, "Optometry drop out, excuse me, I was told I would be called by a staff member. I had to call today to find out the status of my glasses. Once this is over, I will never go back and never refer anyone to this office! Horrible customer service, especially if you aren't white.
Would never recommend. Office visit went fine, bare bones though, just read the chart no glaucoma testing etc. When it came to getting our glasses in though that's when all the problems began. Mine had to be sent back due to a rainbow glare effect. My husband's had to be sent back due to a completely wrong lense prescription. Then once he got the corrected lenses they fell out of the frames 24 hours later. The office response "Well this is highly unusual". Demanded a refund as we were completely over the incompetency and was very reluctantly given one but we are still out for the insurance and will have to use this year's allowance to get his new glasses elsewhere.
One doctor I would recommmend. One eyeglass fitter I'd recommend if you're lucky enough to get her even after requesting her. The rest terrible and inexperienced. Nobody seems to be in charge. Would not recommend this location to anyone.
Very friendly people only because they want your money. They will give you the impression that everything is taken care of and your insurance will cover it when in fact they will pay little to nothing at all. That is partly due to the fact that they use procedures not covered by your insurance. Heaven forbid you are referred to them so they can charge you their "emergency fee". They will not inform you of ridiculous charges and are not flexible on price/payments at all. I was also left sitting in an exam room for nearly two hours and had to stick my head out the door because I thought they forgot I was in there. Stay away from this place. I wouldn't seek help here if they were the only eye doctor around and I was missing an eyeball.
One of the worst experiences ever. I was a return customer and had told myself that I would not be back this year but gave them the benefit of the doubt. So had a 5:45 appointment time, at 7:10 I asked when I would be called, 3 ahead of me. There were three ahead of me when I got there. It was like rush them in and herd them out... Not concerned with the patient. DO NOT TRUST YOUR EYES to these people!!!!!