I boarded my 3 dogs at the Safari Pet Resort December 14th through the 22nd. I am new to the area and toured several facilities before I decided on Safari Pet Resort. I am gravely disappointed that I made this choice. My dogs have been boarded before, at several different facilities and I have never had an experience that made me this upset. Two of my dogs are very large, strong dogs. I made that abundantly clear to the staff that I spoke to before I had even decided board them at your facility. I was assured that your staff was well trained and comfortable working with dogs of their size and temperament. As a dog owner, I know that boarding can be very stressful on the animal even in the best of situations. However, I was under the impression that they would be together, as they could be a comfort to one another...however they were not. One of my dogs was returned to me with open wounds on her nose, clearly from scraping against a kennel. However, no one explained to me what happened or even acknowledged that there was anything wrong. I did communicate to them that I was unhappy with the care that was provided. I received no response, nor have I gotten any explanation of what happened to my dog, how their behavior was during their stay, or any other feedback. Again, two of my dogs are powerful breed dogs. Perhaps Pet Safari is great with small breeds? I can only say that I am so unhappy with the care my dogs received, as well as their response to my concerns. We will not be repeat customers!