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Accepted Insurance

  • Aetna
  • BMC HealthNet Plan
  • Cigna
  • Health Net
  • Humana Health
  • Medicaid
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Specialties

Primary: Obstetrician / Gynecologist (OBGYN)

Sub-Specialty: Gynecology

Additional Specialties: Obstetrics & Gynecology

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About

Board Certified
Yes
Biography
Barbi Phelps-Sandall, MD, grew up in the Cleveland suburbs. Visits with loving grandparents and time spent with cousins and good friends are special memories. Traveling through the United States and Europe with Up With People was the teenage highlight. Ohio State was the site of undergraduate work, earning degrees in Biology and Dental Hygiene. A Masters in Health Education was earned from the University of Cincinnati while practicing as a dental hygienist and teaching at a community college. The move to California was an exciting change from the Midwest. More graduate studies were done at California State University, Sacramento, and teaching continued at Sacramento City College, and UC San Francisco. On to medical school at UCLA and then internship and residency in OB/GYN at Santa Clara Kaiser. Thereafter, work in obstetrics and gynecology, in the South Bay Area, has been interesting and rewarding. Enrolling and graduating from the Integrative Medicine Fellowship Program at the University of Arizona under the leadership of Dr. Andrew Weil, was inspiring and life-changing. At the same time, training in Robotic Surgery and other minimally invasive techniques has added new challenges and advancement in operative skills. Recent volunteer work includes a week spent in Haiti shortly after the earthquake in 2010, participating in the Susan G. Komen 3-Day Walk, in September 2011, and taking part in the Avon Breast Cancer Walk in July 2012. Memberships include the American Congress of OB/GYN, Palo Alto Alumni Association of Kappa Kappa Gamma, and P.E.O.. Personal interests: reading (history, biographies, and the classics.) Scuba diving (Hawaii, Caymen Islands, Mexico, and the Galapagos Islands.) Animals (two wonderful yellow labs: Luke and Berkeley, and a cuddly kitty, Kitsy.)
Gender
female
Language Spoken
Spanish
Hospital Affiliations
El Camino Hospital
Los Gatos, California 95030

Services

Accepts New Patients
Yes
By Appointment Only
Yes

Provider Training

Certification

Obstetrics and Gynecology

Location & Hours

Practice Affiliations

Barbara Phelps-Sandall

2485 Hospital Dr Suite #321

Mountain View, CA 94040

Main Location

2485 Hospital Dr Ste 321

Mountain View, CA 94040

Location
Orchard Pavilion
Hours

Regular Hours

Extra Phones

Phone: (650) 966-9207

Phone: (650) 988-7430

Fax: (650) 966-9207

Neighborhood
Miramonte-Springer

Payment

Payment Method
insurance

Other Information

Other Links

http://www.drbarbi.com

http://ncrva.com

Categories
Physicians & Surgeons, Physicians & Surgeons, Obstetrics And Gynecology

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Reviews

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Jenban

05/04/2009

Provided by Citysearch - 
Overall
Mixed Reviews

I will try to be diplomatic by first listing the positive. Dr. Phelps-Sandall is a good surgeon. She was recently my surgeon on a major procedure, and she did the job well. She also came highly recommended by other doctors, so she also appears to be competent in her field.

Unfortunately, I found that her general manner was off-putting and rude. The office staff was worse, making each experience there very unpleasant. I felt that it was hard getting her to share any information with me (even when I was about to undergo major surgery), and then was treated like an idiot when I asked questions. For example, I was told to go in for an HSG procedure, and she barely told me anything about what I should expect. I asked her, ""Will I be able to do this on my lunch hour and then go back to work afterward?"" Her response was, ""You are NOT the first woman to ever undergo this. You will be fine."" An insulting response to what I thought was a legitimate question. As we were wrapping up the appointment, I had to ask if there was anything I needed to do to prepare for the procedure. I was surprised to hear that yes, I needed to go pick up a prescription. Would she have told me this if I had not asked? By the way, part of the prescription was for Vicodin that I should be taking before and after the procedure (leaving me unable to drive to work. Hmm, didn't I ask something about that?). In summary, I learned more about what to expect during the procedure from the pharmacist than from her.

The rude responses continued throughout the year: I began miscarrying (for a second time) during the day while my husband was unable to be reached, and desparately called the office to ask what I should do. They put me through to her assistant and her response to my choked up, ""I think I'm having another miscarriage,"" was, ""You can't make that diagnosis without a doctor."" Long pause... I had to ask her if I should come in to see the doctor. She said that the doctor was really busy, and if I was miscarrying there was really nothing they could do about it. In conclusion, I did end up going in and was put into an exam room and left completely alone and unattended to for over an hour! Yes, I knew the doctor was busy, but not one person came in to so much as offer me a tissue as a lay there crying hysterically. Once the doctor did enter the room, she was completely cold and added that there was even less hope for future success now that I was miscarrying a second time.

There were comments such as when asked if a hard lump in my abdomen was of any concern, and she responded with, ""Well, some of the lumpiness in your abdomen is just from you."" Wow, thank you for your medical diagnosis that I could stand to do some ab crunches. I had no idea!

I also never seemed to get any follow-up when I was promised a call from her office. Every time I was told that someone would be calling me with results, etc., I ended up having to call them.

In addition, the doctor seemed to forget things previously discussed. Since we were having fertility issues, the doctor would discuss our next plan of action, however, during my next visit when I would ask about the timeline of this, she would act as if I had just said something crazy and say that it wasn't necessary. It was her idea that I was repeating!

My final straw before leaving for another doctor was when I was rehospitalized for a complication days after my surgery. This complication may not have directly been her fault, but the fact that I was given no information (again) on post-surgery care at home, and some very simple steps could have been taken to prevent this complication WAS her fault. Her treatment plan was, ""Let's just wait and see what happens."" Finally, on day 6 of no success from this plan (surprise), we requested another doctor. Miraculously, once an actual plan of treatment was given, I was well enough to go home the next day.

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