My mother is 95 years old and she uses a walker. today she was with her aid at a store and needed a ride to 313 Bradley avenue. The man who picked her up was EXTREMELY RUDE; He refused to help my mother and her aid pick up her walker. We are living in a terrible age when an able bodied young man will not help an elderly person!
Well I see why this cab company has so many bad reviews. The service is horrible, the drivers are rude lowclass and ghetto. No one sais please or thank you, where are there customer service skills? The cabs are run down and filthy. I'm surprised this company is still in business. I will be contacting the mayor as well as the taxi commissioner.
I have been riding with New Line for the last 2 years and find them to be reasonable and nice. No problems here... Some idiots do bad reviews on an Urban Cab Company are just sensitive punks
The worst ever I called the cab and car 70 picked me up and he told me he couldn't take me because target was to far and for me to take the bus ..don't ever call reliable they don't live up to there name !!
Scum never again will I call these guys worst in the world on the phone worst ever I feel sick they are scum
I wish this was based onva numver rating system with a negative selection. They definitely earnedbthat 1 star. Rude dispatcher and cab drivers are also rude and show that they don't know anything about customer serivce or work ethic. Its a wonder that they are still in business and they are very lucky that their aren't many cab services in mount vernon. Ill conduct my bussiness with reliable and the few other cab services. New line needs new management.
The worst company in Mt Vernon!! They never answer their phone AT ALL. It takes me about 1 hr to finally get an answer and when they do finally answer, they're rude. I would call New Line but their line is always disconnected. How do you expect to run a successful business if you never answer anyone's calls for one and two you're rude??? Please don't waste your time calling this company, just take the bus
Worst cab service in Mount Vernon, rude dispatcher, rude drivers and they are NEVER on time. I would rather walk then use this terrible cab service!!!
This company surpasses all others in the area as far as customer service, upkeep & cleanliness of cars, and answering calls in general. There is 1 dispatcher in particular who will always go above & beyond in order to get customers to their destinations. Great company & nice people
this is a stupid taxi service. I'd been waiting for an hour and until now I'm still waiting outside with the cold weather but no reliable taxi passes by. I'd been loyal to this taxi company but they always kept me waiting for so long.Before the old man answer my call, he would say to me that the taxi we'll be there by and by but today and stupid black woman answered my call, she was not even polite, seems did not go to school and did not tell me whether the taxi will be coming or not but she ended up my call. I was waiting anyway but it's more than an hour now no taxi comes so I called this number again but they are no longer answering my call. I missed my appointment and lost my money because I could no longer attend to my appointment. Don' ride with their taxi because the service is not good and their drivers are not polite.I hate reliable taxi... I'm tired of you because you always kept me waiting for so long.you suck!