716 Dempster St, Mount Prospect, IL 60056
OMG! This association does not follow the law. I recently called the office and spoke to a lady (name begins with a B) and informed her that I had no heat and that the law states the heat should be on as of September 15th through June 1st in (un-incorporated Mount prospect, IL). She had the nerve to tell me that the heat will not be turned on until it gets below 63 degrees in her unit and that I should replace my windows. Not to mention the tempeture outside at night was reaching 50 or lower. She stated she lived down the block from me when I never mentioned which unit or building I was in. I informed her that she and the association needs to follow the law. She got mad at me and hung up the phone. I called her back and called her a name and told her that I would be taking further action. So I did, I called the Cook County (building and zoning dept) and filed a complaint against this office and the lady. I couldn't believe this lady's attitude and when I asked her who her boss was and she refused to give it to me and said she was the owner/boss/ board of directors. They REFUSE to answer their telephone because this office does not like to deal with complaints, reality and the law. They don't follow their own rules and I would not recommend Birch Manor Condo's to anyone including my own family. Be careful and keep looking elsewhere. God, to think what if I had an infant or a sick person living with me. I URGE YOU TO KEEP LOOKING BECAUSE THIS ASSOCIATION DOES NOT FOLLOW THE LAW AND THE PEOPLE ARE RUDE !