My boyfriend and I had a great experience at this Burger King location. The manager Rachel was excellent ! In fact I think out of all the fast food restaurant manager I have ever encountered Rachel went far beyond the call of duty and made our nigh ! She made it so we would come back again just to see her. Our order was messed up and she took care of it imeadiatily ! She even made our food herself . She put brand new Patty's threw the broiler , toasted new buns, made our burgers ,dropped us brand new frenchfry and even got us fresh drinks and dessert. She was also calm collected and I appreciate that she took pride in her food. There was a fire in the children sandwich station and she handled that perfect. She replaced food that was ruined by the grease getting burned. No problem. Even though she was scared of the coniqunces she did THE RIGH THING and made it right with all her customer. Her team was great too. They were nice polite, friendly, and went out of there way to help. Logan at front counter, the guy on the chicken fingers station and the drive- threw attendant were all great. I was so impressed. I have worked in fast food all of my life and I can tell you this manager is one in a million. Four stars for this Burger King location and there outstanding Manager Rachel.
2140 Murfreesboro PikeNashville, TN 37217
From Business: Bojangles’ began in 1977 and saw an opportunity to develop a quick-service restaurant chain based on three attributes: a distinctive flavor profile; wholesome, hi…
300 Pleasant Grove Rd Ste 475Mount Juliet, TN 37122
From Business: My oldest son took us to five guys burgers while spending christmas there and it was one of the best burgers I have ever had. 1 large frie feed 5 people. This pla…
Customer service was TERRIBLE. All I asked for was a bottle of milk. No one was attending the 1st window. One of the employees was hanging out of the first window yelling at me in an extremely rude manor. "This one" as I got to the windows she laid her hand out and snatched my debit card. After getting my milk and card back I politely asked for a receipt. She slams the window in my face and through it you can hear "you need to get this b?$t@& her receipt. She's being difficult" another employee came to the window and gave me receipt. I asked her what the girls name is. The irrate employee cam from around the corner and yelled "SAMANTHA". Besides the fact that she had a headset on I would not have know she even worked there. She wore a Victoria secret hoodie. They were very unprofessional.. I would have rather taken my 2 year old out of the backseat and into the grocery store for milk before returning to that mcdonalds again
I have been underwhelmed by a fast food restaurant before but, I have never abhorred a place like this location. It is slow, filthy, the staff is apathetic, and the food is always horribly put together. This is the only place I have called the manager and the owner to complain. Will never enter this building again.