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Four tips for keeping yourself and your vehicle safe while you wait.
40 Old Pleasant Grove RdMount Juliet, TN 37122
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Despite all the great reviews on how good their work is and how honest they are, their phone etiquette and phone customer relations are horrible! I called the other day concerning a problem with my truck and the grouchy old man who answered the phone was seriously rude and basically made me feel like an idiot because another mechanic had steered me wrong and possibly did a pretty major engine service incorrectly. Once he found out what was going on with my truck he literally said "We won't touch that, that's not us! GOOD LUCK!" And then he HUNG UP on me!! I didn't even get a chance to ask anymore about it or ask for other advice. I couldnt believe it! Good grief! I was nothing but polite with him during the conversation the whole time, too. If I treated potential customers that way in my line of work I WOULDN'T have any work. Obviously, because of that initial very negative encounter, I'll never even think of going to these guys for any other work in the future either. That's a shame for them if all these other reviews are true. Apparently you have to be the most savvy automotive repair customer to be worthy of being served in their business.
They do not stand behind what they sale! We will never purchase another vehicle from this place. Please go elsewhere so you’re not a victim too!
There is not a single good thing about this place. Do not buy a car from these crooks. They buy all of their cars from auctions which are bad vehicles the bigger dealerships don't want to mess with. I bought a $9,000 car from them only to have to turn around & pay $2,600 in repairs.
Terrible place! False advertising, rude managers, lying manager, pitiful mechanic work! Last year my wife went in for oil change. Said she needs air filter. She said ok. Supposedly ready to go. She leaves, the car is running terrible, gets home I check it out, open the hood Andy the air breather is hanging completely open not attached to the throttle body! Checked supposed new air filter that they charged her for, and it was the old dirty air filter she originally had. They had charged her for new one, which wasn't there. I connected breather back up. She went back the next day and cussed them out for the lies, and crappy pitiful work. Demanded money back for air filter and oil change, which they didn't fill completely or top off fluids. He reluctantly refunded her money. Last week we made oil change appointment online at their website. It said my total was $28 something, printed out, went to appointment. She said it would be like $48 something. She said their policy changed and they have to use only synthetic blend oil. My owners manual says use regular premium oil. She said they can't. I said this is false advertisement! It should say online I have to use synthetic oil and it should say my cost would be $48! She didn't care and said it was their policy. I decided to only get tire rotated and balanced. I bought my expensive tires there a while back. My account has always been in their computer, guess what, it just mysteriously disappeared. It wasn't there anymore, so she didn't have a record of me buying tires there. Luckily I kept my receipt! So I did get tires rotated and balanced. Now I find they aren't balanced right with knocking in wheels. I have to get them to rebalance again! Pitiful! We have been customers there for many years and they have been using regular oil. They are nothing but lying, scum sucking bottom feeders! What terrible customer service! DO NOT GO HERE!
The service we had from Daniel was great. My wife and I had a rather unpleasant experience at a lower middle Tennessee dealer last weekend. Wholesale Inc. was the polar opposite of that dealership. I never had any trust issues with Daniel and I commend his professionalism. My nine year old son said the dealership reminded him of a luxury hotel. Our credit union sent the wrong figures so we a delay. They bought us lunch. I highly recommend Wholesale Inc. because of their service and inventory.
B2B Relationship is worst, their internal ratings are horrible and they are always late for payment! They were 12 days late and once pushed to pay they tried to stop working with us! We then blacklisted their company in our system. Try to avoid scammers...
Thank you again Jonathan for the wonderful gesture on your part. It will not be forgotten. A Jeep Grand Cherokee owner.
Couldn't ask to be treated any better. Very friendly and courteous, very honest about the car I bought. Very good people to deal with
Great people, fair prices, expert work! Have used them for years and will continue. Very trustworthy!
called about a corvette they had......talked to jody on phone and when I drove up there car was what they said it was.....was treated nice and easy to talk to....bought the 02 corvette.....and I am real happy with it......I had one just like it about 12 years ago and wanted another one....very happy and would tell anyone to see them if they needed a car or truck
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.