Companion Animal Hospital
2034 W Main St, Mount Joy, PA 17552
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My husband and I took our 10 week old puppy here for his first vet visit. I had been here previously with another pet and always had a great experience; however, this visit did not go well. Our puppy was a little anxious at the vet, given this was his first time. Many new smells for him. Unfortunately, the vet and vet tech did not help the situation at all. Both of them went right up to him and the vet tech grabbed his collar and neck skin and twisted it firmly to hold him still. Naturally, he started squirming. I politely asked the vet tech to not hold onto his collar so tightly. I could see a huge gap between his collar and neck at this point. He was clearly uncomfortable being restrained in such a forceful manner. The vet spoke up right away and said the vet tech has been doing this for 12 years and knows what she's doing. Again, I stated that he seems uncomfortable and anxious because he typically is anxious anyways in new situations. We told them we had been "practicing" vet exams with him at home and if done in a calm, patient way then he will stand/sit there because he loves the attention. Therefore, it is completely unnecessary to restrain him. They completely ignored us and continued holding him forcefully on the collar even when he was pulling against it. It's frustrating that veterinarians are not more informed and don't see how this is making the vet appointment for him stressful. Also, I can only wonder how they will "manage" my 18 lb. puppy when he is a full grown 80lb. dog. Will they also try to restrain him in this way? Since the exam was $50, I believe they could have been a little more patient and open to suggestions. We attempted to tell them how they could do the exam without choking him, but they simply would not listen. The vet also told me that it was my anxiety causing his anxiety. However, after they both left the room, our puppy simply sat still and let both my husband and I "examine" him and didn't even move. Also, I just find it ignorant for her to suggest that it is us making him anxious. I completely understand how our energy transfers to our puppy, but how can she ignore the fact that restraining him forcefully by the collar is inappropriate and stressful for our puppy. I wish they would have worked with us a little and been open to our suggestions, just as we take their suggestions on the physical health of our puppy. Lastly, he is a Rottweiler mix and it doesn't seem right to get him used to (and praising) while he is forcefully pulling away from someone forcefully pulling on him.