The receptionists that you speak to are so RUDE!! You can't ask them any question without them snapping at you and being extremely rude. Their attitudes and phone etiquette are some of the worst I have ever come across.
I adopted my beagle from here in 2010 with no problems for either of us and he was healthy. The cages and runs were clean(except one recently dirtied and that was being cleaned up). They don't feed the dogs on a free meal basis-it's not good practice to leave food out all the time. The attitude of the personnel was wonderful and professional, and they do care about the animals. My dog went on to training to be a service dog and sadly will be retiring because of his ago(10/11 y.o.) and when I need to get another dog it will definitely be from here.
I recently adopted a German Shep. from here. She did have Kennel Cough but I did expect it. I understand with the high volume of animals coming in and out it is going to happen. Working in the field I know, all it takes is for one pet to come in with Kennel Cough and everyone gets it. Everyone just needs to be aware of this. This place has without a doubt come a long way recently and a lot cleaner than in the past. Keep up the good work.
I adopted two kittens from this shelter. Both did have kennel cough but the vet told me that is common in all shelters and it was easily treated and they have been perfectly healthy ever since. They are now strong happy, healthy adults. The shelter was clean and the staff was friendly when I was there.