This review is about unethical sales practices at Mayberry. I called to plan a building with an experienced sales agent. I will call this agent Steve.I told Steve everything I needed in a 30 x 40 building, EVERYTHING! Including how much I had to spend on it. We covered it all. I signed electronically, and payed the down payment. I was told to call and schedule a date to start. I wasn't on the line with this person 10 seconds when she ask "what are you doing for garage doors"? I thought I was getting roll up doors like Steve had disscribed. I bought a building with NO GARAGE DOORS from a sales agent with 27 years of experience. HE knew how much I had to spend, he stopped right at the #. Steve would not let me out of the contract, Steve hung up on me before telling me it would cost $686 to cancel. Steve called it a misunderstanding, I call BS.
Serving theMount Airy Area
I was pleasantly surprised by how easy it was to do business with Alan. The shed I ordered was top rate and looks great. His customer-centered metho…
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Ordered June 1, 2016, was told 3-4 weeks, submitted a question on their Facebook page and told 2-4 weeks depending on structure, called, spoke to Sophia and told 4-6 weeks, depending on how long it takes to get enough sales/quota to schedule delivery/install for our area, emails go unanswered, several calls to get an ETA, finally have a date of July 26, putting us at 8 weeks from purchase date, no offer of compensation for all these delays and delivery/install quotes keep changing. Holding a customers life hostage, No wonder this company has a 'F' rating with the BBB, Order at your own risk, be prepared to put your life on hold waiting for delivery, buyer beware !
No stars, F- . Do not buy from them. They install for carport.com, so I would avoid them too. Carports.com (with an s is ok and suggested). Ordered a simple carport online Aug 31, 2015. Had to cancel Jan. 16, 2016 due to non delivery. Ordered for a house I was building so I had to drive 40 miles each time they did not show up. Sometimes, they did not bother to call on scheduled day of delivery to say they were not coming. Very poor scheduling, communication, and service. Avoid these companies. 7 installations were scheduled, all failed. When Paula did call to cancel Dec. 16, I told her ok but 1 more failure to deliver and I would cancel and expected to have my $85 deposit returned. She agreed. Holiday, did not reschedule until Jan. 14. No show. Cancelled, ask for refund, she said 2-3 days. Not until Feb 5, when I called back, did she tell me that I would have to talk to Elephant Structures (carport.com) about refund, and contract said no refunds.7 No Shows. Lousy, 200+ BBB complaints.
HBO Carports Inc.Phone: (866) 789-9930 Fax: (336) 789-9931 998 West Pine Street, Mount Airy, NC 27030Better Business Bureau Rating of F!!!!!Can't get any worse than F!!!!Check their Better Business Bureau rating here > http://www.bbb.org/northwestern-north-carolina/business-reviews/carports/hbo-carports-inc-in-mount-airy-nc-235958218/