We just completed a mortgage with Fairway. Very poor communications, and terrible customer service.
So let me start by saying if you decided to go threw SN mortgage "DO NOT .. I REPEAT DO NOT WORK WITH ( MICHAEL SABBAGH!!) FROM THE SCOTTSDALE OFFICE... In our experience he first will lead u in by telling u what u want to hear. Then he will procrastinate, an make excuses as to why in the following convos he completely changes what was said could and would be done. I myself have worked in the mortgage industry an have never seen such shabby and unproductive work ethic from an employee.... Frankly he made the company look bad. This put me off to working with this company completely...
Travis Wicks is a phenomenal mortgage broker. He is very quick to respond, provides multiple rate options, and explains clearly the pros and cons of each. I recently reached out to Travis and another broker for information on a refi. The other broker added the closing costs to my principal and called it an no-fee refi. Travis didn't play those games and was very clear about that what fees were at every line item for every rate option. I really appreciated his transparency about the process. Highly, highly recommended.
Please, if you smart you will NOT use this company!!!!! We went to this lending agency because we were referred by a friend. There has been nothing but trouble since. The lending agent said we were approved for a loan and then called a few weeks later after the offer had been accepted explaining that he made a $30,000 mistake!!! Ok, mistakes happen... Wait there's more!Our lending agent told us that he had a new plan. Looking back this is when we should've walked away. We were willing to hear him out because we really wanted the house and had already completed the copious amount of paperwork. Within the next two weeks our lending agent disappeared. We called everyone! President, Branch Manager, the actual agent and NO ONE RETURNED CALLS! NO ONE!Finally we got a hold of someone only to find out our loan has still NOT been approved. Agent claiming that he doesn't have all the info. Then he came back and said "Oh yeah I do." INCOMPETENT this is the word I would use for this company. DO NOT put your trust into this company. I am writing this review because at this point what else can I do? We are about to fall out of contract and lose our earnest money, and there is nothing we can do. I've again made another round of calls only leading to voicemails. They will not be returned. FIRST OPTION LENDING = Awful!!!
I have bought and sold many homes in my lifetime. This was, by far, my best experience. Everyone on the Gale team was efficient and professional. Greg was awesome and has put together an amazing team.
Very dissappointed with Sun State. It's been more than 90 days and our refinancing still has not been completed. Closing keeps getting postponed. We do not trust what they say anymore and there is a complete lack of communication from them. They need to work with better lenders if they keep blaming the underwriters for the delay!!! Regret going to them for this FHA refi and will definitely not recommend to others!
She always goes above and beyond for me. She works very hard and is always available to help me when I have a problem.
Friendly and prompt communication.
Dave Nerland is the absolute best loan officer I have ever done business with.