I went to this location to find a shirt to go with a specific pair of shoes. The sales associate was courteous upon me entering the store. I made a purchase after trying on a couple of shirts. However, once I left the store, I realize I didn't have my phone. I had just walked out the store and realize my phone was missing. My mom call my phone and we discovered that it was going to voicemail. I never turn my phone off. So we rushed back to the store only to speak with one of the associates that had let me in the dressing room and she said she would go and look in the dressing room but she had not seen my phone in the stall that I was in. I proceeded to talk to the manager and the other sales associate said that she would go an look at the shirt stand that I was shopping off of. The dressing room associate never came back to let me know anything after she was supposedly going to check. I did catch the 2 associates that I had encountered giving each other the eye as if to say it was her (meaning my) phone. The manager proceeds to tell me she knows they don't steal but the associate said she didn't check behind me but the next day I called to see if the phone had been recovered and expressed mt opinion that the associates may have taken my phone and she said that associate said she did check behind me. The manager did give me the district managers number with the wrong ext. and another # which I have left several messages and never received a response. My advice would be to ANYONE that is going to shop at this mall at this particular store, please be cautious and attentive to your belongings. There was also another lady that had lost an iphone. She too was looking for her phone. I worked in before so I know that the associate was suppose to go in behind anyone that used the dressing room, and because her story changed I knew they had something to do with my phone being stolen. JUST BEWARE AND ATTENTIVE TO ALL OF YOUR BELONGINGS!!
The "Shoppers Beware" person kinda sounds like a case of low self esteem that she's passing on to her young daughter. How did this 8 year old know who this adult was talking about and why would a mother inject a child in adult affairs? This is no Nordstrom's-so I don't expect Nordstrom like service, but I don't have to pay Nordstrom price$$$$. Yes some of the salespeople are a little rough around the edges but for the most part my interactions have been very good. I have shopped at various Fallas/Conways for over 30 years from Los Angeles to Atlanta. I have always gotten VERY low prices for Very good quality. Stop teaching your daughter to be a poverty victim (hence the shame) and empower her to be a savvy shopper. A savvy shopper doesn't get mad or feel ashamed asking for her discount. When you encounter something like this you simply say: "No problem, I'll wait here while you go and get the manager." If the manager is also ignorant, say: "I see this needs to be taken to Corporate; may I have that number please?' On the rare occasions I had to go to any company's Corporate headquarters it always worked out for me in the form of a discount, gift card or coupon. When ever this type situation arises I become TOTALLY relaxed (or appear that way) my voice becomes softer and I look them directly in the eyes using their name over & over..my favorite line to break the ice is "My money is funny and I can't part with any extra" this will mostly get a laugh, relax the situation. Don't teach your daughter to be a victim show her how to tell people to go to hell without using one cuss word and without them even knowing it until they feel the flames. This store has TOO many great values to be put off by some section 8 worker. The prices wouldn't be so low if they had Phd's working for them. I'm only giving them 4 stars because it is kinda self service.
Everyone there was so nice and eager to assist customers. And the store was the cleanest one I've been in in quite a while, especially the restroom.
This is a very nice place to shop for clothes, but the sales associate left a big security tab on an item I bought. I did not discover it until around 11pm (after store was closed), and it did not buzz when I left the store. This was VERY disappointing because I wanted to wear the outfit out that night, and I had to search in my closet for something old to wear.