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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
discover, master card, amex, visa
Location
Southlake Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair

Reviews

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Larry P.

06/04/2018

Overall
Selection
Service

March 17, 2018, Repairman came out and repaired a loud thumping noise in the washer. He was not the first one to come out. The balancer was not connected as it should have been from the factory. The water line was worn from the movement of the drum and the balancer laying on it. I was told that someone would be out to install a new hose in 7-10 days.
No one called or came by during that time. I called to complain and promises was made but never kept. I started getting call telling me that I had an appointment the following day and to be available between 8 am and 5pm. On all of those occasions no one called or came by. This happened over the next two months. Finally I called the store that sold me the washer and dryer. She took control of the problem. The repair company that was suppose to order the part in March, never did. The store manager ordered the part and had it sent to her store where I picked it up. The following day she had the repair company to come to my location and install the hose.
The repair company should be fired. 2 weeks before this a repair guy came to the house. He did not know what he was suppose to do there and he did not have anything with him that would have repaired the washer. He called his office from the house and they was no help either.

Chuck N.

04/17/2016

Overall
Service

Subcontractor showed up on 4/13/16 to fix our ice maker that made maybe 20 cubes of f ice in a 3 week period. He took the temperature of the freezer. Told us to be patient and he would come back on 4/14"on his own time" to check the progress. Did NOT call or come by. We called customer service on 4/14 to complain and schedule another service call and spoke to a Supervisor...."Someone will be there on Monday, 4/18/16 between 8-5!" Just discovered on 4/17 that we do not have a scheduled appointment on 4/18, but they can come out on 4/20!!! We have had maintenance agreements with Sears for 30+ years, but we will not renew. Sears sends out subcontractors that don't know what they are doing. We had a major problem last year when the subcontractor told us we would have to pull the dishwasher out from under the counter, then call him back after we did that so he would be able to get to the back of the dishwasher to make the repair.

Alisa B.

04/16/2016

Overall
Service

We had two technicians. The first technician on 4/5 misdiagnosed the problem with the refrigerator. He felt it was the thermistor and replaced it. However, 24 hours later the same problem existed. Another technician came out and diagnosed it as needing a damper, he ordered it and when we received it he came back out and installed and the refrigerator now works fine. I am mostly disappointed with the customer service problem handlers who refused to refund me for the Thermistor that was not needed and not following the sequences of the calls. However, I did get it resolved when I called and spoke with someone willing to listen and follow the dates. But I haven't decided if all of the hassle was worth dealing with Sears.

Arthur C.

02/04/2016

Overall

The repair technician was experienced and did a fantastic job in repairing the refrigerator. I had been trying to get it fixed through several repairmen since December 2015. Finally, the right technician who knew what he was doing finally fixed the problems.

Overall

It appeared that I knew as much about my unit as the repair tech. I basically talked him through the repair, made a few adjustments after he left, and wasted my $178. I assumed he would come and have much more expertise.