First of all they said that they will deliver my order after 4 pm ok well they came after 9pm and still didn't have all of the product. Now they have to come back the next day still after 4pm and still trying to deliver after 10 pm who does this. I called the store but of course the manager wasn't able to come to the phone. Just a hot mess to deal with this company deliver service. No respect for your kids getting up for school the next morning or even you getting up for work in the morning. All I can say is good luck with this place because your customers is what keeps you in business.
I had amazing customer service with American freight. Our associate Mel was very knowledgeable and amazing!!!!!! Shop American freight dorm all your furniture needs!!!
Searching for a mattress is an arduous task. Mike Beck made the experience much more tolerable; dare I say pleasurable! He is very personable but also extremely knowledgeable and actually listens. He asked the right questions and provided thoughtful answers. We highly recommend a visit to Mike at Mattress Firm if you are in need of mattresses and good pillows.
The set was a very affordable price and I was able to find what I wanted quickly online, go to the store and pay for it. The gentleman who helped me at the store was friendly and quick to assist, however, the pricing for the delivery/installation that I was quoted was incorrect. The deliverer claimed that the store did not advise they were to deliver and install so when they arrived, they attempted to drop off the merchandise and leave. Once I explained they are supposed to install as well, I was informed of a higher installation fee and a lower fee for only delivery. I ended up having to pay more to install than I anticipated and I was not pleased with the miscommunication.
I recommend that no one shops with them..... They told me my order would be in on the 18th of April, and I still haven't gotten it..... When I call and ask when will it be in, all they keep saying is "we're waiting on a truck" . I reply when will the truck be in... They say sir we don't know...... Prices may be a little cheaper but you'll be waiting forever to get your stuff......