I had been to 3 different eye drs and ended up at Clayton Eye to see Ronald Weber. Each dr had told me I did or did not have glaucoma so I was anxious.Weber (I will not call him Dr.) examined me with his 2 assistants in the room.He spun through my exam, dismissed his assistants and as he was leaving, I asked if this meant I did not have glaucoma. He came back in the room, slammed the door with his foot, sat on his little stool and got 4" from my face.He said to me: "Ms. N, if it will make you HAPPY, I will tell you everything I told you in the last 5 minutes AGAIN."I reported this little creep to the administration and the Medical Assoc. Don't waste your time or money going here....anyone who would continue to employ this small little man deserves to share his reputation. He has been employed many different places.
This Optometry center is the least professional and courteous place I have ever been! It is in my BlueCross BlueShield Insurance network for under my policy at Allan Vigil Ford, I am in Internet Marketing for the dealership and Customer Service is constantly a focus for me, I ripped a contact lens while cleaning it at work. I have horrible vision and can barely see anything without corrective lenses. I immediately called Clayton Eye Center because they are right up the street from us to see if they could assist me out of this emergency, and provide me with another lens. I was on hold for 20 minutes before I was answered, then the receptionist transferred me to the contacts department where I was on hold for 25 minutes before going to an automated answering machine. After wasting nearly an hour of my time I decided to just drive there since it was just up the road, I made the journey with one eye closed so I could see out of the other with my only corrective lens. I arrive there at 3:30pm and explain my situation to a receptionist. She directs me behind the counter to fill out some forms and give them my insurance, after filling out the forms and waiting they directed me to a contacts consultation center where they had me take out and throw away my contact. Then a receptionist came back and asked if it was my first time there. I told her it was and she explained they had no prescription on file and could not give me replacement contacts. I told her I had my prescription, I just need some new contacts. She said they could not take a prescription from me I would need an eye exam, and a consultation. I was not happy about having to pay for that, in addition to purchasing contacts, but at this point I had no other choice I now had no contacts. So I ask her, how much will it all be? she says she does not know, but I did not have an appointment and there is not an appointment or a doctor available for me that day and would have to come back tomorrow. I got angry because they literally had just made me unable to see and I STILL HAD TO DRIVE HOME. I had contacts at home, the whole point of me going there was to get a lens so I could see for my commute home. They did not assist me and were willing to ENDANGER my life and others by not providing replacement lenses so I could see to drive. I ended up having to get a co-worker to drive me home and back to work today to get my car. I feel horribly mistreated, and how they choose to practice business is atrocious. Nobody should be treated that way. All just to make some extra money from an exam and consultation.
Dr. Weber with Clayton Eye Center is wonderful. Very thoughtful and very detail oriented. Always puts patient first. Highly recommended.