What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
401 W Center StKingsport, TN 37660
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
3609 N Roan StJohnson City, TN 37601
From Business: We are a locally owned and operated business serving the Johnson City Tennessee and surrounding area since 1971. Current owners took ownership in February of 2014…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Quick and thorough. Great people. I feel like my truck is healthy now. Thanks
I visited the east location on Morris Blvd today. They are over-priced. The service is fast, definitely express. But a simple oil change cost me $55.92!! And to top it off, I told the sales clerk about an ad I saw on Morristown Online for 10% off my first visit and she said she wasn't aware of it and wouldn't honor it. Never going back there!
I heard four different quotes while my car was there. Several different "stories" as to what was wrong with the car. I was charged 100$ for a part that if had been broken, could not have driven the car into the garage. The mechanic was alright, said i was not responsible for the part, the owner however, totally different type of person. PLEASE DO NOT TAKE YOUR VEHICLE TO THIS PLACE. YOU WILL REGRET IT!!!!!
Jim and Amy are real people and are very honest. You will not be disappointed with their work. Cornbread is the best greeter I have ever met!
Bought 4 Hankook v12 tires from here on Dec 8, 2014. After 1866 miles the driver's side rear tire, inside side-wall, separated from the tire. We took the tire back and the technician took a look at the tire and noted that there were no punctures and little to no wear on the tire. He noted that it "probably" a manufacturer's defect but couldn't be 100% certain that this didn't happen as the result of a road hazard. We then asked him to call Hankook and inquire as to the warranty status. He told us that he called and the OEM said that there was nothing they could do however when we asked for the contact information it took him 20 minutes to find it. Hmmmm, he said that he just called them. This seemed a little fishy. When we pressed the issue he said that he couldn't and wouldn't verify the information to the manufacturer because if Hankook made the decision to replace the tire under warranty, Porter tire would have to respond with a warranty replacement. This infuriated me. Porter's explanation for the refusal to repair was that we didn't purchase their road hazard warranty. We didn't have to as these tires are warrantied by the manufacturer. They then informed us that the warranty card was sent to the OEM and the tires weren't registered in a timely manner; excuses, excuses, excuses. As a side note, when we purchased a new tire (out of necessity) they still didn't offer the OEM's warranty card, even after just going through the issues that we had. Left befuddled and feeling like we were duped out of another $250. We took the tire to the next closest Hankook dealer and had them take a look and without batting an eye, the lead technician affirmed that this damage was a manufacturer defect. The other dealer even helped with returning the tire to Hankook and issuing a refund. This was top notch customer service and helped make this right. We will never again use Porter Tires of Morristown nor will we recommend their service station to any of our friends, family, or colleagues. I like supporting smaller, local businesses when and where I can, even if costs a little more than the big box stores however in this case, I would much rather drive the extra distance or take my business to a big box store.
I always go to Porters. I don't price check anymore, there is no need to. They take care of me no matter what the problem. I would recommend them to everyone. I'm single now and don't have to worry about them trying to get over on me. The only place to get your tires. I'm sure they have some off days, we all do! But, they do a good job and are always willing to answer any questions!!
Hones and excellent service. I have taken both of my older vehicles to Precision Auto. The work was excellent and they CARE about how your car is doing after the service.
Frank is a great mechanic, fast and reasonable.
Frank and his team are great. They fixed what was wrong and didn't haggle or jerk me around. I recommend them.
Great , honest, people, with one of the lowest rates, I've seen in East Tenn. I know the owner, good people.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.