Good service department. Free car wash with every svc visit. Pleasant people and atmosphere inside, not to mention a shuttle.
Horrible experience with this dealer!I went to them in October 2013 to lease Ford Explorer. We agreed on a price and I signed the agreement. They told me that the car will be obtained from a nearby dealer in the next few days. After a few days I got a call from the director of finance saying that I need to pay $3000 on top of what we agreed on, which was the $7500 value of my car I am trading in. I refused this unilateral change on the agreement, which is in fact a unilateral cancellation of the original agreement. I then demanded the refund of my $500 security deposit that I paid to them earlier. Now started the agony that lasted until today December 28 and involved a lawsuit that I filed and won against them at Morris County Small Claim Special Court. After winning the case I filed a dispute through the bank to get the $500 because the dealer continued to ignore me. I'm really not sure if doing all that was worth it because I'm sure that I lost a lot in terms of time and money to finally obtain my $500. But I would like to highlight to everyone who would like to deal with Beyer Ford that you can confidently lean on Morris County Small Claims Court if you get the same issue I had. Moreover, you should pay the deposit through a credit card to let the bank dispute the transaction on your behalf if run into problems with them.
No Stars....I had a very disappointing experience with Beyer Chrysler.I went in to look at a Jeep Grand Cherokee and saw one my wife and I were interested in. Long story short.... it was late on Saturday afternoon 9/7/13 and the salesman Mike P asked us for a down payment to hold the car until Monday. I questioned why that was so important and he told me that vehicles are sold very quickly and he could not guarantee it would be here if we came back. In my pour judgment, I trusted him since he said and wrote on the receipt the $519.00 was FULLY REFUNDABLE based on our final decision.Unfortunately, we had a loss in our family and I contacted the salesman on Sunday via email to say that we cannot entertain the idea of a car at this time. In addition, my wife had changed her mind due to the color and the size of the engine. Mike P. said he would refund the $519.00 on Monday morning. A superior of his called me on Monday to confirm and he said the refund will be issued that same day, 9/9/13.It is now 9/20/13, and Beyer Chrysler has not returned my calls or my emails.There has NOT been a credit issued to my credit card as of this morning & I had to file a claim with my credit card company and the Better Business Bureau to fight these charges.To say the very least, I am extremely disappointed and angry with the lack of honesty and deception form this dealership.
Love dealing with everyone there...
Great place to buy a car. Rich and Tony wonderful.
great place very helpfull and we came from 5 hours away, Rich Aponte very helpfull and made it easy
Juan was excellent, he asisted and listened to our needs. The managers never spoke to us even after we purchased the vehicle. THe gentleman who completed the lojack purchase was also professional and explained in detail all items
Excelent service. Great Salesman
An excellent buying experience.
Great dealer to work with. Very helpful and fast to get what's needed. @love you guys...