I have shopped at The Shoe Story for years. I will never return after the owner made my child cry. My children have wide feet and high arches in their feet. It is difficult to find shoes and takes a long period of time to find a comfortable pair. We were told by the owner we are always difficult and she started yelling at my child because she did not want a pair of shoes. She was telling her it did not matter what she thought, they are only for gym class. My child started to cry and she continued to be rude. She took over my job as a mother and was telling both my girls what shoes they were going to get. I could not believe it. I left extremely irritated and upset. As a customer, I have never been treated so terrible. On a better note, it was a God send, when I spent half the price for the same shoes online. I would go try shoes on and purchase them online for alot less. Alot less!