I brought my Subaru legacy in to have the brakes checked, because the brake pedal felt like it had no pressure and the car was taking too long to stop. The technician who was supposed to be checking the vehicle was shown by the dash cam in the car to have parked it at the back of the dealership for an hour and never pulled it in, then he took it on a joyride around the area. As shown by the dash cam he maintained a minimum 15mph over the posted speed limit throughout the test drive, and never actually tested the brakes during this test drive. The technician brought the vehicle back and certified that they were in perfect working order without ever pulling the vehicle into the dealership or really checking the brakes. When this was brought up with the general manager Jeff Meadows he refused to do anything about it, since he personally did not feel that I had been wronged enough to do anything about it. This dealership put me in a potentially unsafe vehicle, because of their technicians negligent actions and failure to check the vehicle.I would not recommend this dealership, because they do not value their customers or their customers safety.
6030 University Towne Centre DriveMorgantown, WV 26501
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I came in today looking for a used pick up. I knew it would be a hard bargin to deal however I knew working with jamie around a month ago he could make it happen. Im glad I came in.
l found the buying process very positive. Ryan is very skilled and the team was professional but also actually fun to negotiate and strike a deal together. I always enjoy the deal and this was one of the best.
My experience was very pleasant. Everyone I have encountered was very professional ans knowledgeable.
Everything has been explained well. I have been treated with respect. I will feel comfortable coming back for assistance.
Fabulous buying experience. They all treated me like a real person and understood my financial constraints and needs as a grad student.
We have bought 3 vehicle here and have had wonderful customer service everytime. From sales to fiance. The service dept has always treated me well and scheduled me quickly.
Coffee was very poor in the dealership..request keruig..salesman was professional and very courteous with our inquiries.
The sales person was nice and answered all my questions. I would recommend john howard to friends and family. I look forward to useing their service department. I am happy.
Everything went very smoothly and kirsten was awesome. I would highly recommend john howard to anyone looking to purchase a vehicle.