The new design of the place is not to my taste. The booths are not larger people friendly. Not to mention they are closed off from the rest of the dining area, which gives it a claustrophobic feel. HOWEVER, the crew and service more than make up for that horrible choice on the corporate's part. I have only ever gotten a mess up on my order once from this location. They are highly friendly, quick to fix whatever might be wrong (including a mess in their restroom) AND they have a genuine smile to greet you with!
I am not about to say this location is perfect because they of course have flaws. However, IF they mess up and you call in/return to address it, they are quick to compensate you along with an apology. They forgot two sandwiches in my order (a $35 order to be fair) and I didn't know until I got home in Glyndon. I called and they told me that the next time I came in I could have a meal for free on them. I would say that it was the same price as the sandwiches except it wasn't. I use the buy one get one for free survey coupons for all of my orders. Therefore, I only actually paid for one of them. I went back and there were two meals for free waiting for me! One for each sandwich. That is what made them above the rest in my opinion. They go above and beyond to correct a mistake made so that you will return ^.^
The food and the service are excellent!!! The whole team is hard working and customer oriented.
The Owner needs to stay on college campusThis person does not care about anyone except college students so if you are not, go to the other locations. A couch, high top tables, and a bar. That's what constitutes seating. The menus flash in your face so you can't read them, and the decor is all college logos. So apparently he doesn't want anyone else there.