I had a warranty issue and brought my Sorento in. Justin informed me that the part would have to be ordered, it would take a couple of days, and that he would call me. I waited a week and a half waiting on a call and then called Justin. Justin told me that the part is not in and it would need to be ordered and that he would call me. I waited another week and a half went by and I had not heard from him yet again. At this point, I was more than a little aggrevated. I called Justin and asked if the part was in and he told me it was. I thanked him and told him that I was on my way. He said he would see if he could fit me in, and I told him no, you will fit me in as this is my one day off and this has gone on long enough with you not following thru with what you have said. When I got there I got a very cold reception from Justin, no apologies of any sort. The work was done quickly and while checking out I wanted to clear the air. I apologized for being so demanding during our phone call, but explained my frustrations with him not calling me as he stated he would numerous times. Again, no response from Justin and no apologies. I was so frustrated with the whole ordeal that I wrote an email to the Service Manager, Steve Capobianco and the General Manager at the time, and did not hear anything in response. I work in sales and service and if I don't follow thru with what I tell someone, then I'm not going to be very successful. Justin's actions are just plain unacceptable. Act like a grown up, not a child that just got their hand smacked for misbehaving.
19721 Bethel Church RdCornelius, NC 28031
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I absolutely love this place!!! Got my 2005 Chevy Silverado there 5 years ago and I just helped my daughter get her first car there yesterday! I gotta say I love the vibe Edge Motors gave and the people there are so friendly they felt like family! I trusted in getting my daughter's first car at Edge because My Chevy is almost 10 years old and it is still running strong! Thank you guys! Best of wishes.
I drive 45 minutes out of the way (past other Ford dealerships) to buy my trucks at Mooresville Ford. They always seem to have the most inventory and best prices of any dealership. This is one of the few dealerships that don't harass you and their sales people really know the product. John Keyes and Doc Tadlock are the best! I wouldn't buy anywhere else.
I drove 30 miles to purchase my truck from Mooresville Ford and I continue to make the drive to have my truck serviced. It is very family orientated and I have always been treated with the utmost respect and speed of service regardless of when I go in. They are definitely the best at what they do and is the reason I go there and recommend them
I was so pleased with the service we received at Keffer!!! The new car process was easier than I ever imagined. Eric was an awesome person to work with. He got us an awesome deal on our new 2013 Sportage without any pressure!!We will definitely keep our business at Keffer!Kendall and Gillian
Great ServiceWent to take a look and Sean Craig was AWESOME! He was so helpful and knew anything and everything about the cars..... We were looking to buy for a future purpose but there will be no more looking. When we are ready to buy you best know that we will be coming to see Craig!
I've gotten three cars from Auto Plaza in the past few years and they have all been very affordable and reliable. My latest Van was no exception-- so clean too. The owner is always so helpful and easy to work with. This is the best place to get a car. I wouldn't go anywhere else.
Thanks to Mary and Chris on the sales team I was easily and comfortably able to find, purchase, and process everything i needed to get into a brand new kia rio in just a few days. Highly recommended to anyone in the market for a new kia or used kia
Wonderful Business - helps people in the community and has a buy here pay here lot with down payments as low as 500 and upWe need more people in the auto business who are willing to help others and not turn them away . Ask for Toodles !
the service here is great!!! i recommend everybody to go to keffer kia of mooresville and ask for Miles Crovitz to give you the full service treatment. he works with you and finds you the better deal. he is a great sales consultant!!!