I had a nightmare of an experience with the owner Paul James. He posted a vehicle online for sale. We contacted the dealership and our salesman was Sergio. We spoke back and forth for 2 weeks getting the vehicle inspected, applying for financing etc. There were some issues with the vehicle that came up in the inspection that they agreed to repair. I was told the vehicle was ready to be picked up and that everything was taken care of. They knew we were coming in from out of town. We flew into Oklahoma from Ohio went to the dealership only to be told the vehicle was still out for repairs. Then we were told that a part had to be ordered and it was going to be an additional day. We had to get a hotel, miss work, etc to stay another day. The following day when the car was suppose to be ready no one contacted us with any updates so we called the dealership about 3:00pm to check on the status only to be told it may be another couple of days. The people that work there continued to place blame on each other. They lack communication and are very unorganized. We spoke with many people at the dealership Chad the service manager being one. Ultimately after a lot of back and forth he called and offered 3000 off of the price of the vehicle for a repair that will cost 6400 for us as a consumer. So tired of the back and forth and basically stranded we agreed. Then had the owner PJ James contact us 15 minutes later and say they could only take 2000 off. He then went on to state the obvious which is that we didn’t have to do the deal and that he’d just throw the vehicle back into auction. So easy to say when you know we traveled from out of town. Extremely unprofessional
I would not recommend this company to ANYONE. I was involved in an car accident on May 4,2017. Auto finance company is the finance company inform me i could get into a vehicle as long as i paid the company a 1000 for my insurance deductible. I paid the company, went to driveway to look at cars. I was really interested in the Chrysler 300. I called the finance company Let them know i find the vehicle. Driveway told the CCO of the finance company they will sell me the car. Me in my husband waiting in the heat for 3 hours. Driveaway didnt want to sell us the car because they are selfish. The owners of driveaway are selfish, and very inconsiderate. STAY AWAY from these liars. I will be contacting the BBB and the news station.
I was approved for zero down locked in is what they claimed found a car online picked it out was guaranteed It was mine told them I would be in after work,upon arriving was.informed they sold the car an hour earlier, was taken out back to pick out another vehicle picked 2 and was told sorry we already have one being delivered to you about an hour later car drives up, it's dark out so I give them the benefit of a doubt drove the car home change engine oil light comes on, ticking under the hood, reverse tail light is out tried making an appointment to get the car in was.given the run around for over a week so returned the car prior to financing going through.in which the zero down payment turned out to be 500 down check cleared the bank before the deal was ever final upon returning the car was notified they were going to charge me for mileage which was 500 Miles at 50 cents a mile their addition added up to 300 dollars.. IS this really a company you'd like to buy a car from. My personal experience with them was by far the worst I have ever had
I am definitely impressed with the way the people at this dealership deal with their clients. They always put the needs and interests of customers at heart.
They were so awesome. They let me shop on my own, but were very informative. I couldn't reccommend a better dealership.
Sonja Smith was a great great sale's rep....couldn't have asked for a better person...she stayed with me through my prices and I appreciate her services. ..she's awesome check them out ,theyll help you as much as possible
This was the absolute best experience I have ever had buying a car. These guys will go to bat for you to get you where you need to be financially to get you your new vehicle. The big dog dealerships don't have anything on these guys. If you're in the market for a new/used car go to these guys first, you won't need to go anywhere else. AJ, Robin, and everyone else were amazing and treated my like a human being, not just a potential sale. I have less than perfect credit and they got me the best deal I've ever had on my car. Thank you again guys and keep up the great work!
Nice customer service.The car we bought was nice and clean.
We have been doing business with Reliable Motors for many years. Always a pleasure. Thank you.
Reliable Motors have always made time to listen to what I've had to say. Feel like family, salesman is willing to help and work with you.