I have called MSW for a quote a few times now and didn't get a warm greeting at all so I made my purchases else ware both times. The fact of the matter is this business lacks a certain amount of NICE - PATIENT and RESPECTFUL. I write this today which is following yet anther phone call. After the shortness and attitude I am not buying from MSW this time either and 3 strikes you are out on my phone calls in the future. Bummer because I really do strive to shop local.
Be prepared to stand there and listen. Do not try to interject with any thoughts or ideas. Any attempt to discuss something or express any opinion will be met with condescension and anger. At least one of the people that works there is extremely condescending and gets very upset if you even try to interrupt him with a thought or clarification. Not a very good experience, I would suggest trying somewhere else where the staff is more helpful and friendly. Or just ignore the attitude and get whatever you need to buy.
This business clearly prefers to deal with men only. Don't both asking questions, particularly if it could be construed as questioning their recommendation even if it conflicts with the manufacturer's instructions. They are rude and condescending. They even pulled out the stove owner's manual to try to prove their point and when it proved MY point, they discounted the manufacturer's manual saying that they can't help it if the manufacturer is wrong -- WHAT?! The salesman said that they would have already "counseled" me if I had bought my stove from them. Considering that the stove was installed prior to my purchasing the home, I apparently missed out on their "counseling" opportunity. When I do consider a new purchase, it will certainly NOT be from these chauvinist jerks -- I'll get my "counseling" somewhere else.
Horrible service! Went in to buy gas insert and or new stove. First I couldn't get someone to help me and when I did, he wasn't helpful. I asked for information to take with me to share with my husband and he said I should send my husband in. Not the way to treat a customer. Also, my parents pre-ordered coal for the winter season. When the went to get it someone had sold it. This was several weeks ago and Montpelier Stove works can't seem to get the coal back in for my elderly parents who pre-ordered this summer. Don't even stop in, they are a waste of your time. So disappointed.