VEO Energy Systems - New York
79 Saint John St, Monticello, NY 12701
|Mon - Fri:|
|Sat - Sun||Closed|
888-301-9562: (888) 301-9562
Van Etten Oil Co Inc/VEO Energy Systems
For the full 1-star review details go to Better Business Bureau.
In August 2017 VEO booked an appointment for gas installation but they DID NOT show up and DID NOT even called. They rescheduled me for 3 WEEKS LATER but I reduced the waiting time to 2 WEEKS after I appealed that I needed warm water and cooked meals for my children.
VEO sent a VERY unprofessional guy to verify my oil tanks/heating system. He threw "F" and S#!T bombs in my house as he said "F" home inspectors do S#itty jobs. He implied that my was in S#itty condition. He gave quote of almost $3K to deliver oil to me. I stood quiet and swallowed his insult because my family needed gas.
After the installation there was a leak. VEO came to my house but the driver became sarcastic, started smirking, and raised his voice to me. Over the phone mike fiercely accused me of being irrational and impossible to serve and challenged me to leave to another company. Mike used the false narrative to refuse gas service. I tried to contact one of the company's owner, Mr. Eli but he did not want to speak to me. The delivery guys later sneaked into my house without notification and without permission and took the tank.
VEO knew that I had no experience dealing with a gas company because I told them that I had just moved Upstate from the City. I told VEO that my questions were intended to learn the process. However, VEO was not sensitive about my safety concerns and were really bothered by me when I asked them questions. I was very understanding and gave them many opportunities, but they abused my generosity. VEO miss-characterized me, misrepresented me and humiliated me. Their words do not reconcile with their actions. With their mouth they say that they are customer oriented but they had the audacity to leave my wife and children without warm water anm cooked meals during cold weather. VEO also left me stranded with a gas leak. And at the end, I ended up paying for gas that I didn't use because there was a gas leak.
VEO put in a new propane boiler for me this summer and it was a pleasure dealing with them. The men who installed the boiler were professional, knowledgeable and courteous. The job was finished on time and on budget. I couldn't be happier with the service. From the techs to the office staff, the job was handled perfectly. Thanks.
I wasn't happy with my old company and I was so pleased when I switched over to Van Etten OIl. I was having trouble with my boiler and a gentelman from their service department came right out and fixed the problem. I ended up enrolling in a service contract and getting on a budget plan for my fuel oil deliveries. It is a great feeling to know you are taken care of! Thanks Van Etten!