Absolutely the worst. I have a Small Business Account with eight Verizon phones on it. The back light on my son's iphone did not work. First they told me the phone was bent despite the fact it was housed in an Otter case and was perfectly straight as verified by a ruler being place on it that showed it to be perfectly straight. Next they told me it was out of warranty despite the fact it was only 11 months old. I walked out and went to TCC located at 1080 Bethlehem Pike, Colmar, PA and Josh and Anthony were honest with us and helped us get the replacement we were entitled to. TCC is the best!