If you like to feel frustrated then the USPS office on Catoma is the place for you. stopped in to order my mail key on Monday, was told it would be ready Wednesday, attempted to pick it up on Wednesday and I was told it wouldn't be ready ''till the following Monday. Seven days without access to my mail and I am the one that has to jump through hoops to get this resolved. I understand why USPS is in the shape it's in.
As a regular customer of this location for many years I can say that the customer service & reliability here has declined tremendously since they have relocated the long time postal workers of this location, Susie and Felicia whom both had great relationships with the frequent customers here. It was service you had confidence in. These two ladies were loved and respected by the community! We want them back!! It's a hit or miss... just a total disappointment at this location now.
Sorry that I can't leave NO STARS. My packages get to MONTGOMERY and never seen again. That place is a mess!!
Good luck getting your packages. This will make the 3rd time that I didn't receive mind. It's really sad.
USPS Sort facility Montgomery, AL 36119Terrible !!!No management(Following Policy made by committees so no one is responsible)Incompetent employees(Happened more than once on Saturday)I live in Valley, AL 36854On more than one occasion, I have been expecting packages via USPS.The packages are addressed correctly to 36854.They get routed by 36119 to Dadeville, AL 36853 instead of Valley, AL 36854I have repeatedly tried to contact someone at USPS to find out why this keeps happening.THERE IS NO ONE AT USPS THAT KNOWS OR CARES !!!!!