When you go to the Baptist Health websites, there are no contact phone numbers or emails. Also there are no means of making complaints on the site. So we as consumers have to accept that the service we get is like in a communist country and don't complain.My wife is 68 years old and in ICU at Baptist East in Montgomery, Al. I live across Montgomery 30 miles away. My wife is unconscious and near death gasping for air. BP is 90's / 30's-40's. 68 years old as I am, and she and I have no one, only each other. I have been being admitted in to be with her as she is dying. All I can do is pray for her and talk to her hoping she hears me. Tonight at 6:50pm I was asked to leave the room while they had shift change and that it would only be a few minutes and I could come back in. I did not refuse, but went outside to my truck to check on our dog who is 13 years old and mopes around the house since mom has gone in ER for broken pelvic bone on the 3rd and released after 2 hrs not being able to walk on her own, or even sit in a chair upright. I brought her back on the 5th and now because of other complications is dying. I came back after 45 minutes and figured I for sure get back in since it was more then a few minutes. I waited more and then it was over an hour. I still could not get in. I called the hospital supervisor and still got no answers or satisfaction. I left the hospital without seeing my wife no more tonight. I called Peter Selman, Hospital CEO by phone and left message making a complaint. I probably will here nothing of it. In the medical setting we live to satisfy the doctors, nurses and hospital staff, not them to satisfy those who pay them and use their services. The scheduled hrs are from 6am to 9pm, but only 30minutes at a time three visits, and a whole hr for two of the visits, so I either drive back and forth 5 times at 26 miles distance from prattville to East Montgomery, or stay in Montgomery for 15 hrs a day to see my wife, who is dying for 3.5 hrs.
3060 Mobile HwyMontgomery, AL 36108
From Business: Montgomery Primary Health Center in Alabama is one of the facilities of Health Services, Inc. (HSI), a medical home offering wellness and preventive services. HSI…
The ladies are fantastic and know exactly what they are doing and they do it in a loving, attentive way! All of my treatment was with a therapist and I was given her undivided attention throughout the whole appointment. I received hands on treatment and she was in contact with my doctor regularly to give him updates. I'm very happy with my care and I wouldn't recommend anyone to go anywhere else.
I like it because it's easy to access n it hooked up with my gps and has business hr listed unlike getting info on 411 system you can better service using my key pad and not having to try talk so clear that electronic answering service can understand what I say so been using this service and enjoy it
This is absolutely the worse emergency room ever we have been here for over 30 hrs and still not in a room if the hospital is that damn backed up stop taking patients sence y'all can't keep up the nurse we had was great but the hospital we room sucks and whoever is in charge of this place you suck too!! It also was very nasty the trash cans outside of the buildings over flowing and they didn't even change the damn bed sheets nasty ass hospital!!
Dr Ahn is an excellent physician and really cares about his patients. Really nice to encounter this environment
Dr. Thang and the staff are awesome! ! Friendly and caring! ! I usually come whenever I'm sick (rare) and they remember your face and any tid bits you might have disclosed, feels personal and just awesome! !
I can tell you I don't know how they made the top 100 hospitals. The nurses in the e.r have terrible attitudes, they all sit around the desk and gossip about what they did over weekend, even the nurses on the floor when you are admitted. You all should find another job if you don't want to work! People put their life in your hand. Please check on your family members often when they are there and no what medicines they are taking.
The OR staff was wonderful.... Dr. Kendrick and Amy...I can't say enough good about them..but once I made to a room, it was a joke..had my husband not been with me..I would have really been in trouble..if I listed all my complaints it would take forever..This being said if you have a choice..choose Jackson.. It was a terrible experience.!!!
My husband and I had an serious car accident on our way home from vacation in July. We were taken to Baptist South. I have never had such an experience at a hospital. This was early evening. The emergency room staff were wonderful. From the doctors to nurses to everyone on that shift were so kind, considerate and helpful. They certainly went beyond the call of duty. I would recommend them highly. I can't say enough about the staff.
Excellent care and customer service. I have been a patient of HOTC (off and on) for a couple of years now and the personal care and support has never faltered. From the front desk to the therapist's work stations, the staff takes great pride in making patient care and comfort a priority.