Ixtapa Mexican Restaurant
6132 Atlanta Hwy, Montgomery, AL 36117
Primary Phone: (334) 604-2106
Phone: (334) 604-2106
Acapulco's Mexican Restaurant
Bike Parking: No
Good For Groups: Yes
Good for Kids: Yes
Take Out: Yes
Cuisines: Mexican, Take Out, Latin American
Alcohol: Beer, Wine
Takes Reservations: No
Outdoor Seating: No
Price Range : Below Average
Excellent food, and excellent service. Always brought to the table hot. Drinks are excellent also!! I would recommend this restaurant to anyone who enjoys Mexican Cuisine. We have tried all the combination meals, as well as individual items, and they are all consistent.
I will never go to this Ixtapa location again. Whenever I go to the East chase location I have no problem showing my ID to prove I'm 21. The waiter at this location questioned my age took it to the manager then refused to give me a drink because they THOUGHT my ID was a fake. Also the shrimp nachos are horrible here as well.
06/14/2010Provided by Citysearch -
My husband ordered Carne Asada and was served spoiled meat. The waiter was very nice and apologetic about the spoiled meat. However, the ""Owner/Manager"" was very nonchalant and unprofessional. He did not come over to apologize or offer to comp the meal. In fact, they offered my husband another meal but not on the restaurant. We are a military family so we have traveled outside and throughout this great country. We have been fortunate to experience fine cuisine coupled with excellent customer service . I am extremely disappointed and disgusted by the Owner/Manager's attitude. Not to mention, the food was mediocre in comparison to other Mexican restaurants that we frequent. If you are looking for authentic fresh Mexican food similar to what is served in California than Ixtapa is not the restaurant for you. Not to mention the manager had zero respect for a man that is an Iraqi War Veteran and continues to serve his country. If you are military or military family members, please do not support this restaurant, we have to stick together. I would not have taken the time to write this review if I was not bothered by the Owner/Manager's behavior and lack of respect for quality customer service. Ixtapa is not worth the money.
While the food here is good, they are stingy with the salsa. The bowl is too small to dip your chip in and they won't refill unless you ask for it repeatedly. The price for the small margarita is ridiculously high unless it was top shelf and I am sure that is not the case. The site on Atl. Highway used to be my fave but I think I will move on.
I have never been treated so poorly in my life. The customer service was AWFUL. I could not believe how terribly management handled our very simple situation. There was a problem with one of our dishes, so we simply asked to have it replaced with the exact same thing. My guest had only taken one bite from the meal. The manager called us cheap, refused to replace the dish, and told us to NEVER come back. Furthermore, he had the audacity to stand over our table and watch us until we left. The entire ordeal was rude and embarrassing. As a former server, I was appalled by the lack of professionalism and common courtesy. I will be reporting Ixtapa in Eastchase to the BBB as soon as I finish this post.