Our experience with Anchor Mortgage was phenomenal!! We were first time home buyers and that can be good bait for hungry mortgage companies.....but not this one!!!!! Vicki Williams was our main contact and she along with her awesome went over and beyond the call of duty to make our process a success! Easy to contact for any questions! Will make the best suggestions to fit your situation and will respond in a timely manner!!!! I recommend them to anyone who's looking for down to earth people who has your best interest at heart!!! Anchor Mortgage provides expert service with so much love and passion!!! We love ya Vicki and the wonderful staff!!! J. Timmons Family
Your office don't even f....exist,update your location please..we drove for an hour to get to this address,but you don't exist,waste of our time
Their website is awful. Finding a link to sign in and manage your account is painful and support is not good. Viewing and printing accounts lacks information and formatting. This is a second rate organization.They wouldn't give me a mortgage for a home that was in foreclosure for 2 days. Wells Fargo did it quickly. I'm transfering to Wells Fargo next month.
We've worked with several mortgage companies in the past, but Anchor Mortgage is by far the best. They exceeded all of our expectations.
We have used Max Credit a Union for 15 years and they have provided us with excellent service.
My closing was easy because they just made sure everything was ready. It was easy and stress free.
Dnt like it can't access account on line
Buying a home is stressful enough. You do not need HTL of Montgomery making things worse. We were pre-approved for a loan and were under contract to buy a house. Ten days after sending her the contract for purchase I asked the lady who was handling our loan if there was any way that we would be denied the loan. She said there was nothing to worry about. We were denied the loan. This forced us to find temporary housing arrangements with two small children since we had turned in our notice to vacate when she told us that we had nothing to worry about. We were then told that there was another loan that she would apply for and that it was a sure bet. We were denied it too. We also received a denial letter for a loan we were not told we applied for. We have decent credit, had over $10,000 for the down payment and were financing a lot less than we were approved for. We were perplexed by the troubles we were having. On the fourth loan we received approval with conditions. I had all of the needed paperwork to her by the following morning and she let it sit and wait for four days before sending it to the underwriter. On one of the items I spent 6 hours driving so that we would have the paperwork that day and not have to wait for it in the mail. She told me on several occasions that she would call my real estate agent and let him know what was going on. He told me at one point that she had never called him. She would not return my phone calls, and would barely contact me at all to let me know what was going on. On at least two occasions she told me that she would call me the following afternoon and then left early that day without calling. She told me one time that she was eating lunch and that she would call me later. She never did. After not returning my agents call during the week he called her on a Sunday. She told him that she was trying to enjoy her day. When I spoke to her she had a demeaning tone and made me feel like I was in imposition to her. They finally pulled through, but only when we, the sellers, and both of our agents started demanding that things start getting better. After we demanded some action we closed on the property in a week’s time. Bottom line: HTL robbed me of all the joy of buying a house and created the most stressful time in my life as my wife and I wondered where we and our 2 yr. old and 6 mo. old would be living the next week. If you love helpful and sane people do not use this company. If you would like to be jerked around and feel like you are an inconvenience then here is your company.
DO NOT, and I repeat, DO NOT use this financial institution for your banking or loan needs. If you are a member of the Armed Forces, go elsewhere for banking. It's a shame their info states they were founded at Maxwell Air Force Base because they have zero regard for military members.
I would not recommend this company.