Do not go to this place ever. The staff is not trained and the service is horrible. This place ruined a shawl by not opening the shawl prior to putting on the monogram. The big red flag should have been when I asked if they could embroider something in French and the clerk answered, "Our machines can't do that." I went to Tang's Alterations to get it repaired. Guess what! They monogram too and for much less. As the other reviews say.....avoid this overpriced badly run business. Yuck! BTW: The five star review was written by a store employee. The very same woman who told me the machines could not embroider in French. Such a dishonest business practice. Just shameful!
Perhaps you would get better reviews if you were responsive to your customers rather than deleting their posts and ignoring them. Maybe if you stood by your work you wouldn't have to post your own 5 star review on yellowpages.com
This business provides the worst monogramming. Do not waste your money. On top of crappy services, they have crappy employees and and an even crappier owner. You don't just take people's money and treat them like dirt. Please take your business somewhere else.
Horrible Customer Service
Embroidery Etc. runs an illegal. back room operation and will refuse to refund your money if the service is not done correctly. Jakia indicated she was the owner ¿ it appears she does not have a license to do facials, body waxing, eyebrows and eyelashes and she hangs up the phone if you call her to complain and she walks away when you are talking to her without saying a word if a customer walks in. On the night of my daughter's prom she expected us to come back after 5 pm, even though she was at the shop at 12pm because it was not convenient to her and she said she had a lot of other store things she must do in the shop. Apparently, she cannot operate the backroom chop shop until after 5. My daughter had to take off her eyelashes (individuals) because they were caked up with hair glue, the inner edge was poking her in the eye the next morning and her eyes were irritated. When we called to tell her what was going on she said she couldn't do anything until after 5 and she abruptly hung up the phone. I called the next day and she said we would have to pay $15.00 again. I asked her why when they were not done correctly in the first place, and again, she abruptly hung up the phone without even responding. So I went to the shop with removed eyebrows in small baggie & she didn't care what they looked like saying you are supposed to see the glue like that. She never looked at the lashes!!! She just kept repeating I should have brought my daughter back that night like we didn't have a million other things to do that night and she was paying for my gas! She was being unreasonable. Jakia said she was the owner and later another coworker consigned that we should have returned that night when we were running around doing other prom things. The same coworker then said she was Jakia's manager & Jakia was not allowed to do waxing, eyebrows, facials & eyelashes before 5pm. How was she her manager when Jakia said she was the owner? That makes her a liar too!!! Jakia refused to refund our money and after I suggested it, offered to do her eyebrows for free next time, but only once which was an $8 value compared to the $15 she paid for the eyelashes. What a rip-off when she should have just returned the money. This is very poor business practice and very unprofessional. She didn't care about my daughter getting an eye infection or letting an unsatisfied customer walk out of the store. Keeping the $15 was more important to her than losing a customer and this is sad. I did some research and it does not appear she has a separate business, business license to operate a spa, credentials to use chemicals or a cosmetology, or required license, let alone do eyebrows, eyelashes, facials or do waxing in a back room, that by the way looked like a storage room/office/junk room. I believe the Mall leasing company should be informed that she Embroidery Etc. has a side business in their establishment. There is no visual indication by way of sign, advertisement or posting of any kind that she even does spa services of any kind. My daughter found out about Jakia, who used to work at Moon Spa in Eastdale Mall, from a friend. When asked, Jakia informed me she could not put a sign on the window because she cannot guarantee she could do any spa services at any time due to her priority being the embroidery services she provides. If this is the case a sign indicating this service is provided would indicate by appointment only and she would not be giving out her personal cell phone number versus the number directly to Embroidery Etc. Embroidery Etc. is running a spa illegally on the side and there is a reason people/establishments are required to get a license to operate a business. To protect the interest of consumer!! Please beware of this establishment. They do not deserve a rating of 1.
I would never go here again, ever! I visited this place the employees were so rude, they didn't greet me at anytime, they just looked and chatted with each other while behind the counter. I browsed while waiting for assistance... I was the only one in the entire store. Finally I walked out! BAD BUSINESS!
Wonderful gift store, nice atmosphere, and they have affordable prices. I would definitely recommend shopping there to my friends (and family, of course).