I called and the person came out the next day. It took a few tries to get the icemaker working correctly, but the price was very cheap (about $100.00) and they didn't charge when they had to keep coming back. I highly recommend if you have an OLD appliance. I don't know how I would feel using them for a newer appliance. He replaced my PRETTY non working ice maker with an UGLY working ice maker. If my refrigerator were newer, I would have wanted the replacement ice maker to look pretty too. Anyway, the man was nice and professional.