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General Info
Text 831-373-4400 to ATT411 For Store Promotions Mon-Fri: 9am-6pm; Sat: 10am-4pm
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Brands
sunglasses
Payment method
master card, visa, discover, amex, all major credit cards, insurance
Neighborhood
Old Monterey Business District
Categories
Sunglasses, Contact Lenses, Eyeglasses, Optical Goods, Optical Goods Repair, Opticians, Optometrists
Other Information

Parking: Lot, Private

By Appointment Only: No

Reviews

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PD
Paula D.

06/24/2018

Overall
Selection
Service

I have been getting glasses at Costco for many years but I have issues that they can't fix and I'm in a lot of pain.!

My neighbor told me about Insight. I looked at online reviews. Some of them said that they will adjust your glasses at no charge, even if you didn't buy them there. I was quite embarrassed when I had to tell Patricia why I came in. She was very polite and made me feel welcome.

The first thing she said was, "Who picked out these glasses for you?" I told her that I had picked them, which is true. While I like the crew at Costco, you can't get that kind of service.

I'm petite. Even thought I have told the people at Costco that I have to buy kids size hats, they never offered me a kid frame.

Patricia showed me a small case with several styles that were my size to choose from. She told me to try one on, not for looks, but to get the feel. I am happy that I found a place that carried frames my size.

Then, Patricia sat me down for an adjustment. She told me that my glasses were too long and stuck out very far in the back because they don't fit my petite head. She said that she could cut them down and asked if I would like that. I was amazed that she could even do that!

She cut a segment of the arms out and reattached. I saw a large assortment of tools on the bench. How wonderful, I thought, to have a place that was old school, like when I was a kid. Back then, there was no such thing as Lenscrafters, only private practice.

I told Patrica that I would be buying frames from them from now on. "We're more expensive." No doubt that's true, however, you are paying for knowledge and skill. Yes, I could buy a cheap frame at Costco, and I will pay with my sanity!!! Whatever the price, it's well worth it!

These people are the real deal here. I want to thank the owner, Kathy, for setting up shop and hiring qualified personnel. My pain is gone! I can't thank you enough, Patricia and Kathy! I'm your new lifetime customer.

DJHG

09/09/2011

Provided by Citysearch
Overall
GREAT BUSINESS

GREAT PLACE THAT KNOWS WHAT GOOD CUSTOMER SERVICE IS ALL ABOUT!
Fabulous selection on frames too.